Hauler Hero: Waste Management Software
Hauler Hero helps waste hauler owners and operators manage field services and back-office tasks. It is designed for teams needing to coordinate driver routing and billing in one place.
At a glance
- Category
- Operations
- Best for
- Waste management companies, Hauling companies, Residential curbside collection services, Roll-off service providers
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Managing Residential and Commercial Routes, Managing Waste Billing, Customer Self-Service, Scale Data Integration
- Integrations
- MyTruckScales, Strong Data, TrashBolt
- Official website
- haulerhero.com
Hauler Hero is a cloud-based operations platform designed for the waste and recycling industry. It combines customer relationship management (CRM) with field tools, including dispatching and a mobile app for drivers, to help coordinate daily pickups and deliveries.
The software supports waste management companies handling residential, commercial, and roll-off services. It helps businesses manage the transition from office scheduling to field execution and provides a customer portal for self-service and a centralized billing system for invoicing.
Buyers should note that certain AI features, including Hero Vision and Hero Routing, are prototypes in development. Those considering the tool should confirm how the API-based integrations align with their existing scale software or other third-party systems.
Key Features
Centralizes customer details and pricing in a single view with search functionality.
Supports drag-and-drop dispatching and provides tools to track route progress and reroute drivers.
Includes payment groups, batch payment processing, and profile-based billing cycles.
Provides drivers with route changes, exception notifications, and data capture at stops.
Allows customers to manage accounts, view service history, and handle autopayments.
Tracks metrics such as pulls per day and yards per hour to support data-driven decisions.
Captures and auto-generates requests and complaints for triage and team coordination.
Use Cases
Using dispatching tools and a mobile app to coordinate curbside collection and driver progress.
Handling diverse billing cycles and payment methods through batch processing and payment groups.
Providing a portal for customers to check service days and update payment methods.
Connecting scale station data to the platform to reduce manual entry of tickets.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
It is a cloud-based platform for waste haulers that combines CRM, dispatching, routing, billing, and reporting into one system.
Yes, it provides a mobile app that helps drivers stay in sync with route changes and capture data at each stop.
Yes, the company provides implementation managers and data engineers to help map and migrate data from readable formats into the platform.
Hauler Hero integrates with scale software such as MyTruckScales and Strong Data, and uses APIs to connect with other web-based interfaces.
Source category: Operations
Source subcategory: Field Service Management
