AI TOOL PROFILE
Hauler Hero: Waste Management Software
- Operations
- Field Service Management
- Waste management companies
- Hauling companies
- Residential curbside collection services
- Roll-off service providers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Waste management companies, Hauling companies, Residential curbside collection services, Roll-off service providers
- Key use cases
- Managing Residential and Commercial Routes, Managing Waste Billing, Customer Self-Service, Scale Data Integration
- Integrations
- MyTruckScales, Strong Data, TrashBolt
- Official website
- Visit hauler hero official website
How AI is used
Hauler Hero is a cloud-based operations platform designed for the waste and recycling industry. It combines customer relationship management (CRM) with field tools, including dispatching and a mobile app for drivers, to help coordinate daily pickups and deliveries.
The software supports waste management companies handling residential, commercial, and roll-off services. It helps businesses manage the transition from office scheduling to field execution and provides a customer portal for self-service and a centralized billing system for invoicing.
Buyers should note that certain AI features, including Hero Vision and Hero Routing, are prototypes in development. Those considering the tool should confirm how the API-based integrations align with their existing scale software or other third-party systems.
Key Features
CRM Customer Management
Centralizes customer details and pricing in a single view with search functionality.
Dispatching and Routing
Supports drag-and-drop dispatching and provides tools to track route progress and reroute drivers.
Billing and Payments
Includes payment groups, batch payment processing, and profile-based billing cycles.
Driver Mobile App
Provides drivers with route changes, exception notifications, and data capture at stops.
Customer Portal
Allows customers to manage accounts, view service history, and handle autopayments.
Reporting and Analytics
Tracks metrics such as pulls per day and yards per hour to support data-driven decisions.
Follow-Up Management
Captures and auto-generates requests and complaints for triage and team coordination.
Use Cases
Managing Residential and Commercial Routes
Using dispatching tools and a mobile app to coordinate curbside collection and driver progress.
Managing Waste Billing
Handling diverse billing cycles and payment methods through batch processing and payment groups.
Customer Self-Service
Providing a portal for customers to check service days and update payment methods.
Scale Data Integration
Connecting scale station data to the platform to reduce manual entry of tickets.
Integrations
- MyTruckScales
- Strong Data
- TrashBolt
FAQ
What does Hauler Hero do?
- It is a cloud-based platform for waste haulers that combines CRM, dispatching, routing, billing, and reporting into one system.
Does Hauler Hero have a mobile app for drivers?
- Yes, it provides a mobile app that helps drivers stay in sync with route changes and capture data at each stop.
Can Hauler Hero migrate existing customer data?
- Yes, the company provides implementation managers and data engineers to help map and migrate data from readable formats into the platform.
Does the software integrate with scale systems?
- Hauler Hero integrates with scale software such as MyTruckScales and Strong Data, and uses APIs to connect with other web-based interfaces.
Source category: Operations
Source subcategory: Field Service Management
More tools in Operations
Other published listings in the Operations category.
More tools in the Field Service Management software type
Related listings that share the same software type for comparison and shortlisting.
