AI TOOL PROFILE
Invoca (formerly DialogTech) Call Tracking and Revenue Execution
- Marketing
- Lead Generation
- Enterprise companies
- Marketing agencies
- Mid-market companies
- Sales teams
- Contact center managers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise companies, Marketing agencies, Mid-market companies, Sales teams, Contact center managers
- Key use cases
- Marketing Attribution, Contact Center Coaching, Buyer Insight Extraction, Lost Sales Recovery
- Integrations
- Google, Social advertising platforms, API, Webhooks
- Official website
- Visit DialogTech official website
How AI is used
Invoca (formerly DialogTech) is a revenue execution platform focusing on call tracking and interaction management. It is designed for larger organizations, including marketing agencies and enterprise sales teams, to analyze how phone conversations contribute to revenue.
The software provides tools for recording and transcribing calls, as well as AI agents for voice and SMS. It helps teams extract buyer insights and manage the quality of contact center interactions through a centralized platform.
Buyers should note that this tool is positioned for mid-market and enterprise-level needs. Those with smaller operations should confirm if the platform's features match their reporting requirements.
Key Features
AI Voice and SMS Agents
Automated agents designed to handle voice and text interactions.
Signal AI Studio
A tool for extracting buyer insights from conversation data.
PreSense Quality Management
AI-powered quality management for monitoring and evaluating interactions.
Call Tracking and Attribution
Software to attribute phone calls to specific marketing budgets and campaigns.
Conversational IVRs
Interactive voice response systems designed to manage caller experiences.
Call Transcription and Recording
Tools to record calls and convert them into text for review.
Use Cases
Marketing Attribution
Tracking which advertising campaigns drive phone calls to help optimize ad spend.
Contact Center Coaching
Using recordings and quality management tools to support agent performance.
Buyer Insight Extraction
Analyzing conversation data to identify common customer needs or pain points.
Lost Sales Recovery
Identifying and analyzing missed opportunities to recover potential revenue.
Integrations
- Social advertising platforms
- API
- Webhooks
FAQ
What happened to DialogTech?
- DialogTech has transitioned and is now known as Invoca.
Who is Invoca designed for?
- The platform is designed for marketing agencies, sales teams, and contact centers within mid-market and enterprise companies.
What can Invoca do for marketing teams?
- It can help marketing teams track call attribution to optimize ad spend and extract buyer insights from conversations.
Source category: Marketing
Source subcategory: Lead Generation
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