AskLettie: AI Property Maintenance Triage
AskLettie helps property managers and landlords automate the intake and triage of maintenance requests. It is designed for teams needing a digital audit trail for compliance.
At a glance
- Category
- Real Estate
- Best for
- Self-managing landlords, Portfolio landlords, UK letting agencies, Property managers
- Pricing
- Plans start at £20/month for up to 8 properties. Agency plans start at £126/month for 100 properties.
- Key use cases
- Automated Maintenance Logging, Compliance Record Keeping, Remote Fault Identification, Multi-Branch Portfolio Oversight
- Integrations
- Street.co.uk, Zapier, n8n
- Official website
- asklettie.com
AskLettie is a property management tool designed to handle the initial stages of tenant maintenance reporting. Tenants interact with an AI assistant through WhatsApp to log issues, which the system then categorizes and prioritizes.
The tool is built for the UK market, catering to self-managing landlords, portfolio holders, and letting agencies. It focuses on the triage phase of maintenance—identifying the problem and its urgency before a manager takes over.
Key functionality includes AI-driven photo analysis to help identify faults and the generation of time-stamped logs for compliance purposes. Agencies can use white-labeling and branch-level data isolation to manage multiple offices.
Buyers should confirm if the WhatsApp-based approach aligns with their tenants' preferences and whether the specific CRM integrations meet their operational workflow.
Key Features
Allows tenants to report maintenance issues through WhatsApp without downloading a separate app.
Categorizes reported issues by type and assesses urgency based on a library of maintenance cases and manuals.
Analyzes photos sent by tenants to help identify faults and assess the severity of a problem.
Creates time-stamped logs of tenant messages and AI responses to support regulatory record-keeping.
Provides notifications when property certificates are about to expire to support compliance.
Includes role-based access control and branch-level data isolation for multi-office operations.
Use Cases
Using WhatsApp to collect and categorize tenant repair requests.
Generating legal reports and maintaining audit trails for repair history.
Using AI photo analysis to assess a maintenance issue before assigning a contractor.
Managing maintenance data across different office locations with centralized visibility.
Best For
Integrations
Pricing
Plans start at £20/month for up to 8 properties. Agency plans start at £126/month for 100 properties.
FAQ
Tenants report maintenance issues through WhatsApp, where an AI assistant logs and triages the request.
Pricing starts at £20/month for portfolios of up to 8 properties, with agency plans starting at £126/month for 100 properties.
Yes, it supports compliance by providing time-stamped audit trails of communications and offering one-click legal reports.
Source category: Real Estate
Source subcategory: Property Management
