AI TOOL PROFILE
alvao asset management: ITSM and ITAM Software
- Operations
- Asset Management
- Small and mid-sized organizations
- Growing IT teams
- Microsoft 365 users
- Companies requiring ISO 27001 compliance
Pricing
Pricing depends on the number of agents and the specific features selected. A free trial is available.
At a glance
- Best for
- Small and mid-sized organizations, Growing IT teams, Microsoft 365 users, Companies requiring ISO 27001 compliance
- Key use cases
- IT Asset Tracking, Service Request Management, Compliance Auditing, Employee Onboarding/Offboarding, HR Service Delivery
- Integrations
- Microsoft Teams, Microsoft Outlook, Microsoft Intune, Microsoft Entra ID, SharePoint Online
- Official website
- Visit alvao asset management official website
How AI is used
ALVAO is an IT Service Management (ITSM) and IT Asset Management (ITAM) tool designed for small and mid-market companies. It is built to run natively within the Microsoft 365 ecosystem, using SharePoint Online for data and Entra ID for identity and access management.
The software is intended for growing IT teams that need to track assets from acquisition to disposal and manage user service requests. It integrates with Microsoft tools such as Teams, Outlook, and Intune to keep data synchronized.
Beyond basic tracking, the tool includes features for software license optimization and a Configuration Management Database (CMDB) to help teams maintain records of their infrastructure and supporting documentation for compliance audits.
Buyers should confirm whether their specific workflow requires the full ITSM and ITAM bundle or if a single-module setup meets their needs, as the software offers different configurations based on business requirements.
Key Features
Service Desk Ticketing
Captures, categorizes, and routes user requests into tickets with priority levels.
Asset Lifecycle Tracking
Tracks hardware and software assets from the point of acquisition through to disposal.
Audit Readiness
Supports compliance workflows for standards such as ISO 27001 and Cyber Essentials.
M365 License Optimization
Provides reporting to help identify and reduce unused Microsoft 365 licenses.
Configuration Management Database (CMDB)
Maps IT infrastructure to support reliability and security visibility.
Electronic Handover Protocols
Provides digital confirmation of asset changes and transfers to reduce paperwork.
AI Assistant
Includes AI tools for content translation and converting repeated tickets into knowledge base articles.
Use Cases
IT Asset Tracking
Maintaining a unified view of property items and records of asset history and costs.
Service Request Management
Converting employee requests for technical help into trackable tickets.
Compliance Auditing
Using asset and change management records to support ISO 27001 certification.
Employee Onboarding/Offboarding
Supporting the allocation and return of equipment and access during staff transitions.
HR Service Delivery
Managing HR-related requests such as leave, benefits, and certification through the service desk.
Integrations
- Microsoft Teams
- Microsoft Outlook
- Microsoft Intune
- Microsoft Entra ID
- SharePoint Online
- Power Automate
- Power BI
- Jamf
- Zabbix
- Azure DevOps
FAQ
What is ALVAO?
- It is a Microsoft-native IT Service Management (ITSM) and IT Asset Management (ITAM) solution that helps companies manage IT services and assets within Microsoft 365.
How does ALVAO handle pricing?
- Pricing typically depends on the number of agents and the features needed, allowing organizations to scale as they grow.
Can data be moved from another system to ALVAO?
- Yes, the vendor provides migration services for tickets, attachments, conversations, knowledge base articles, and service catalogs.
Does it help with compliance audits?
- Yes, it is designed to support audit readiness for standards such as ISO 27001 and Cyber Essentials.
Source category: Operations
Source subcategory: Asset Management
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