Zonka Feedback: AI Customer Feedback & Intelligence Platform
Zonka Feedback helps CX, product, and support leaders consolidate customer data into insights. It is designed for organizations that need to connect qualitative feedback to metrics like NPS and CSAT.
At a glance
- Category
- Customer Support
- Best for
- CX and Insights Leaders, Customer Support Leaders, Product Leaders, Location and Frontline Leaders
- Pricing
- Pricing is custom based on feedback volume and data credits. A 14-day free trial is available. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Unifying Feedback Data, Identifying CX Issues, Measuring CX Metrics, Closing the Feedback Loop
- Integrations
- Salesforce, HubSpot, Zendesk, Freshdesk, Intercom
- Official website
- www.zonkafeedback.com/
Zonka Feedback is a platform designed to capture and analyze customer experience (CX) data. It unifies unstructured feedback from multiple sources—including surveys, support tickets, live chats, and online reviews—and uses AI to identify recurring themes and sentiment.
Key Features
Extracts themes and entities from open-text feedback to identify recurring topics.
Analyzes customer emotions and sentiments to understand user experiences.
A GenAI assistant that allows users to query feedback data for summaries, root causes, or churn patterns.
Provides tailored views for different stakeholders, such as CXOs and frontline managers, based on specific KPIs.
Supports gathering feedback via Email, SMS, WhatsApp, Website, In-App, and offline kiosks.
Supports converting feedback into trackable cases with assigned owners to help close the feedback loop.
Use Cases
Centralizing feedback from surveys, helpdesk tickets, and app store reviews into one view.
Using AI to detect shifts in negative sentiment or recurring issues to prioritize fixes.
Running and tracking Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Automating follow-ups and routing insights to teams to resolve customer complaints.
Best For
Integrations
Pricing
Pricing is custom based on feedback volume and data credits. A 14-day free trial is available. Buyers should confirm current pricing on the vendor website.
FAQ
Feedback Management is for creating and distributing surveys and measuring metrics, while AI Feedback Intelligence uses GenAI to analyze unstructured data for themes and trends.
Pricing is custom and based on the number of responses for Feedback Management and data credits for AI Feedback Intelligence.
Yes, users can import past survey responses and ticket data to run AI-powered analysis on historical and current feedback.
Zonka Feedback is ISO 27001:2022 certified and complies with GDPR and HIPAA regulations.
Source category: Customer Support
Source subcategory: Analytics & Reporting
