{"best_for":["CX and Insights Leaders","Customer Support Leaders","Product Leaders","Location and Frontline Leaders"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/zonka-feedback","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/zonka-feedback.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-051.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Zonka Feedback (https://aitoolsforbusiness.ai/zonka-feedback)"},"features":["Thematic Analysis: Extracts themes and entities from open-text feedback to identify recurring topics.","Sentiment Analysis: Analyzes customer emotions and sentiments to understand user experiences.","Ask AI Assistant: A GenAI assistant that allows users to query feedback data for summaries, root causes, or churn patterns.","Role-Based Dashboards: Provides tailored views for different stakeholders, such as CXOs and frontline managers, based on specific KPIs.","Multi-Channel Collection: Supports gathering feedback via Email, SMS, WhatsApp, Website, In-App, and offline kiosks.","Case Management: Supports converting feedback into trackable cases with assigned owners to help close the feedback loop."],"freshness_status":"fresh","name":"Zonka Feedback","pricing_note":"Pricing is custom based on feedback volume and data credits. A 14-day free trial is available. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://www.zonkafeedback.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-03T20:27:31.277Z","secondary_categories":[],"short_description":"Zonka Feedback collects and analyzes customer feedback from surveys, tickets, and reviews using AI to provide role-based business insights.","slug":"zonka-feedback","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/zonka-feedback","use_cases":["Unifying Feedback Data: Centralizing feedback from surveys, helpdesk tickets, and app store reviews into one view.","Identifying CX Issues: Using AI to detect shifts in negative sentiment or recurring issues to prioritize fixes.","Measuring CX Metrics: Running and tracking Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).","Closing the Feedback Loop: Automating follow-ups and routing insights to teams to resolve customer complaints."],"website_url":"https://www.zonkafeedback.com/"}