AI TOOL PROFILE
Yuma AI: Ecommerce Customer Service Automation
- Customer Support
- AI Chatbot
- Ecommerce brands
- DTC (Direct-to-Consumer) companies
- CX Managers
- BPO providers
Pricing
Yuma uses a performance-based pricing model where brands pay for tickets fully resolved by the AI. A 30-day free trial is available.
At a glance
- Best for
- Ecommerce brands, DTC (Direct-to-Consumer) companies, CX Managers, BPO providers
- Key use cases
- Support Ticket Automation, Social Media Management, Pre-sales Assistance, Subscription Management
- Integrations
- Shopify, Gorgias, Zendesk, Salesforce, Recharge
- Official website
- Visit Yuma official website
How AI is used
Yuma is an AI automation platform designed for ecommerce businesses. It offers four primary products: Support AI for ticket resolution, Sales AI for product recommendations, Social AI for managing social media interactions, and Chat AI for website assistance.
The platform integrates with ecommerce stacks, including Shopify, and helpdesks such as Gorgias and Zendesk. The system is designed to perform actions—such as processing returns or updating order statuses—by connecting to the brand's back-end tools.
For business buyers, Yuma provides a dedicated account manager to handle setup and configuration, which may reduce the need for internal engineering resources during implementation.
Buyers should confirm that their specific helpdesk and shipping tools are supported to ensure the platform functions effectively with their existing tech stack.
Key Features
Support AI
Automates ticket resolution for common issues such as shipping status, returns, and billing.
Sales AI
A Q&A widget for product pages that provides recommendations and answers pre-sales questions.
Social AI
Classifies and responds to comments and DMs on platforms including Instagram and Facebook.
Chat AI
A website chat widget that provides support in real time and supports escalation to human agents.
Multilingual Support
Supports over 100 languages with automatic detection to assist international customers.
Process Builder
Allows teams to define automation workflows using plain English instructions or a visual flow builder.
Use Cases
Support Ticket Automation
Handling repetitive requests such as order status (WISMO), processing returns, and managing exchanges.
Social Media Management
Responding to 5-star reviews on Trustpilot and Yotpo and managing brand mentions on social platforms.
Pre-sales Assistance
Using a website widget to answer product questions and suggest upsells to support order value.
Subscription Management
Automating subscription changes, such as swapping product variants or postponing deliveries, through integrations like Seal Subscriptions.
Integrations
- Shopify
- Gorgias
- Zendesk
- Salesforce
- Recharge
- Seal Subscriptions
- Klaviyo
- Loop Returns
- ShipStation
- ShipBob
- Re:amaze
- Front
- Trustpilot
- Yotpo
FAQ
How is Yuma AI set up?
- Yuma provides a dedicated account manager who handles configuration, writes automation processes, and connects the tool to the helpdesk and ecommerce platform at no extra cost.
Can Yuma AI handle tasks beyond answering questions?
- Yes, Yuma is designed to perform autonomous actions such as processing returns, updating billing, and fetching shipping data from integrated tools.
Is there a trial available for Yuma AI?
- Yuma offers a 30-day free trial that allows brands to test the AI on live tickets using their own data and helpdesk.
Source category: Customer Support
Source subcategory: AI Chatbot
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Chatbot software type
Related listings that share the same software type for comparison and shortlisting.
