{"best_for":["Ecommerce brands","DTC (Direct-to-Consumer) companies","CX Managers","BPO providers"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/yuma","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/yuma.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-050.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Yuma (https://aitoolsforbusiness.ai/yuma)"},"features":["Support AI: Automates ticket resolution for common issues such as shipping status, returns, and billing.","Sales AI: A Q&A widget for product pages that provides recommendations and answers pre-sales questions.","Social AI: Classifies and responds to comments and DMs on platforms including Instagram and Facebook.","Chat AI: A website chat widget that provides support in real time and supports escalation to human agents.","Multilingual Support: Supports over 100 languages with automatic detection to assist international customers.","Process Builder: Allows teams to define automation workflows using plain English instructions or a visual flow builder."],"freshness_status":"fresh","name":"Yuma","pricing_note":"Yuma uses a performance-based pricing model where brands pay for tickets fully resolved by the AI. A 30-day free trial is available.","pricing_url":"https://yuma.ai/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-06T19:28:41.320Z","secondary_categories":[],"short_description":"Yuma AI provides customer service automation for ecommerce brands, supporting ticket resolution, sales recommendations, and social media interactions.","slug":"yuma","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/yuma","use_cases":["Support Ticket Automation: Handling repetitive requests such as order status (WISMO), processing returns, and managing exchanges.","Social Media Management: Responding to 5-star reviews on Trustpilot and Yotpo and managing brand mentions on social platforms.","Pre-sales Assistance: Using a website widget to answer product questions and suggest upsells to support order value.","Subscription Management: Automating subscription changes, such as swapping product variants or postponing deliveries, through integrations like Seal Subscriptions."],"website_url":"https://yuma.ai/"}