Whatfix | AI-Powered Digital Adoption Platform
Whatfix helps businesses manage how employees and customers use complex software. It is designed for teams that seek to reduce support tickets and improve user proficiency during software rollouts.
At a glance
- Category
- Productivity
- Best for
- Enterprise companies, Organizations using complex ERP or CRM software, Digital transformation leads
- Pricing
- Whatfix offers Standard, Premium, and Enterprise plans. Pricing consists of a flat fee plus user license fees, and a free trial is available.
- Key use cases
- User Onboarding, Change Management, Feature Adoption, User Support, Workflow Optimization
- Integrations
- Mixpanel, Amplitude, PDF export, SCORM export
- Official website
- whatfix.com
Whatfix is a digital adoption platform (DAP) designed to layer guidance and analytics over existing enterprise applications. It provides interactive tools like walkthroughs and tooltips that appear within a user's workflow, which may help users learn new software without leaving the application.
The platform supports web, desktop, and mobile applications, as well as virtual desktop environments like Citrix and Azure Virtual Desktop. It includes a tool called Mirror for creating sandbox replicas for hands-on training.
Buyers should confirm how the tiered pricing structure, which includes Standard, Premium, and Enterprise plans consisting of flat fees and user license fees, aligns with their specific scale and budget.
Key Features
Provides step-by-step Flows, Task Lists, Smart Tips, and Pop-Ups to offer contextual help within the application.
Creates interactive sandbox replicas of web applications for hands-on training and AI-powered roleplaying.
Tracks user actions and behavioral insights using no-code event tracking and a conversational AI interface.
Technology designed to understand application context to trigger relevant in-workflow guidance.
An embedded repository of guided flows, videos, and help articles accessible within the application.
A no-code editor and dashboard for authors to create, test, and publish guidance.
Use Cases
Supporting the onboarding of new hires or users to help reduce time-to-proficiency in complex applications.
Providing contextual guidance when software processes change or during ERP and CRM modernizations.
Spotlighting new or underused software capabilities to help users realize more value from IT investments.
Helping deflect support tickets by providing self-service, in-app help and searchable documentation.
Analyzing usage data to identify friction points and optimize business processes.
Best For
Integrations
Pricing
Whatfix offers Standard, Premium, and Enterprise plans. Pricing consists of a flat fee plus user license fees, and a free trial is available.
FAQ
Whatfix provides in-app guidance, simulation training, and usage analytics to help employees and customers adopt enterprise software.
Pricing is based on a combination of a flat fee and user license fees, which differ based on whether the application is employee-facing or customer-facing.
Yes, Whatfix offers a free trial to test the platform's capabilities.
Yes, the platform supports web, desktop, and mobile applications, including virtual desktop environments such as Citrix and Azure Virtual Desktop.
Source category: Productivity
Source subcategory: Learning Management System
