AI TOOL PROFILE
Whatfix | AI-Powered Digital Adoption Platform
- Productivity
- Learning Management System
- Enterprise companies
- Organizations using complex ERP or CRM software
- Digital transformation leads
Pricing
Whatfix offers Standard, Premium, and Enterprise plans. Pricing consists of a flat fee plus user license fees, and a free trial is available.
At a glance
- Best for
- Enterprise companies, Organizations using complex ERP or CRM software, Digital transformation leads
- Key use cases
- User Onboarding, Change Management, Feature Adoption, User Support, Workflow Optimization
- Integrations
- Mixpanel, Amplitude, PDF export, SCORM export
- Official website
- Visit whatfix official website
How AI is used
Whatfix is a digital adoption platform (DAP) designed to layer guidance and analytics over existing enterprise applications. It provides interactive tools like walkthroughs and tooltips that appear within a user's workflow, which may help users learn new software without leaving the application.
The platform supports web, desktop, and mobile applications, as well as virtual desktop environments like Citrix and Azure Virtual Desktop. It includes a tool called Mirror for creating sandbox replicas for hands-on training.
Buyers should confirm how the tiered pricing structure, which includes Standard, Premium, and Enterprise plans consisting of flat fees and user license fees, aligns with their specific scale and budget.
Key Features
In-App Guidance
Provides step-by-step Flows, Task Lists, Smart Tips, and Pop-Ups to offer contextual help within the application.
Whatfix Mirror
Creates interactive sandbox replicas of web applications for hands-on training and AI-powered roleplaying.
Product Analytics
Tracks user actions and behavioral insights using no-code event tracking and a conversational AI interface.
ScreenSense AI
Technology designed to understand application context to trigger relevant in-workflow guidance.
Self-Help Wiki
An embedded repository of guided flows, videos, and help articles accessible within the application.
Content Lifecycle Management
A no-code editor and dashboard for authors to create, test, and publish guidance.
Use Cases
User Onboarding
Supporting the onboarding of new hires or users to help reduce time-to-proficiency in complex applications.
Change Management
Providing contextual guidance when software processes change or during ERP and CRM modernizations.
Feature Adoption
Spotlighting new or underused software capabilities to help users realize more value from IT investments.
User Support
Helping deflect support tickets by providing self-service, in-app help and searchable documentation.
Workflow Optimization
Analyzing usage data to identify friction points and optimize business processes.
Integrations
- Mixpanel
- Amplitude
- PDF export
- SCORM export
FAQ
What is Whatfix used for?
- Whatfix provides in-app guidance, simulation training, and usage analytics to help employees and customers adopt enterprise software.
How does Whatfix pricing work?
- Pricing is based on a combination of a flat fee and user license fees, which differ based on whether the application is employee-facing or customer-facing.
Can I try Whatfix before buying?
- Yes, Whatfix offers a free trial to test the platform's capabilities.
Does Whatfix support desktop applications?
- Yes, the platform supports web, desktop, and mobile applications, including virtual desktop environments such as Citrix and Azure Virtual Desktop.
Source category: Productivity
Source subcategory: Learning Management System
More tools in Productivity
Other published listings in the Productivity category.
More tools in the Learning Management System software type
Related listings that share the same software type for comparison and shortlisting.
