Webapi.ai 2.0: AI Chatbot for Customer Support
Webapi.ai 2.0 helps small and mid-market companies automate customer interactions. It is designed for teams that need to deploy a bot across multiple messaging channels.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies
- Pricing
- Pricing is usage-based, starting at $0.15 to $4 per 100 bot responses for the Basic plan. An Enterprise plan is available for $1,200 per month, which includes unlimited documents and personalized RAG strategy development.
- Key use cases
- Lead Engagement, Automated Customer Support, Account and Order Management, Multi-channel Communication
- Integrations
- Zapier, Pabbly, Zendesk, Calendly
- Official website
- webapi.ai/
Webapi.ai 2.0 is an AI-powered chatbot platform designed for customer support and lead engagement. It allows users to build bots that can search through uploaded business documents, such as PDFs and knowledge bases, to provide answers to user inquiries.
The tool is designed for businesses of various sizes. It supports the creation of dialogue scenarios for multi-step conversations and can execute actions like API calls and email notifications to interact with other business systems.
Buyers should confirm how they plan to manage their knowledge base and whether they require the RAG strategy development offered in the Enterprise plan. Buyers should also verify if the usage-based pricing aligns with their expected monthly chat volume.
Key Features
Supports integration with Website, Instagram, Facebook Messenger, WhatsApp, Telegram, and SMS.
Bots can search through uploaded PDFs, docx, csv files, website pages, and knowledge bases from Zendesk or Intercom.
Supports the creation of sample dialogs to help the AI perform multi-step conversations.
Connects to external APIs for tasks such as booking, account management, and order changes.
Supports sending automated email notifications as part of the bot's action workflow.
Use Cases
Using the chatbot to engage visitors and record customer data.
Answering business questions by searching through uploaded documentation and knowledge bases.
Connecting the bot to APIs to support tasks like checking order status or canceling tickets.
Providing a support experience across WhatsApp, Facebook Messenger, and a company website.
Best For
Integrations
Pricing
Pricing is usage-based, starting at $0.15 to $4 per 100 bot responses for the Basic plan. An Enterprise plan is available for $1,200 per month, which includes unlimited documents and personalized RAG strategy development.
FAQ
The platform supports deployment on Websites, Instagram, Facebook Messenger, WhatsApp, Telegram, and SMS.
Users can upload documents such as PDFs, CSVs, and website pages, or connect knowledge bases from Zendesk and Intercom.
The Basic plan uses a usage-based model ($0.15-$4 per 100 responses), and the Enterprise plan is $1,200 per month.
Source category: Customer Support
Source subcategory: AI Chatbot
