VisualSP | Digital Adoption Platform
VisualSP helps business application owners and IT leaders manage user adoption and compliance. It is designed for organizations looking to reduce support ticket volume through embedded, just-in-time guidance.
At a glance
- Category
- Productivity
- Best for
- Business Application Owners, Compliance Managers, IT Leaders, Digital Transformation Leaders
- Pricing
- Pricing scales based on user count, reaching as low as $0.05 per user per month for organizations with over 100,000 users. Annual billing may save 40%.
- Key use cases
- Employee Onboarding, Business Compliance, Microsoft Copilot Adoption, Support Volume Reduction
- Integrations
- Microsoft Clarity, Microsoft 365, Dynamics 365, Salesforce, Workday
- Official website
- visualsp.com
VisualSP is a Digital Adoption Platform (DAP) that provides training and support directly within web applications. It functions as an overlay, offering guidance without requiring users to leave their current screen or consult external manuals.
The tool is designed for organizations using the Microsoft ecosystem, including Microsoft 365, Copilot, Dynamics 365, and Power Platform, though it also supports other web apps like Salesforce and Workday. It supports the onboarding process and helps users follow specific business processes or compliance rules.
Buyers should confirm whether the Enterprise or Platinum plan meets their needs, as the 'Lite' version is limited to banners and does not include full walkthroughs or inline help icons. The software supports browser-based access and does not provide overlays for desktop applications.
Key Features
Step-by-step guided paths designed to lead users through processes within an application.
Inline icons, buttons, and visual cues overlaid on the application to provide immediate information.
A support tool, including the 'Ask Vic' answer engine, designed to provide contextual guidance.
Supports the use of heatmaps and session recordings to help admins identify where users struggle.
Banners and pop-up alerts used to communicate updates or compliance reminders.
Analytics that track how users interact with support tools and report on hours saved.
Use Cases
Using interactive walkthroughs to help new hires learn enterprise software.
Embedding governance guardrails and policy reminders directly into workflows to help reduce human error.
Providing in-the-flow guidance and prompt support to help users integrate AI tools into their work.
Offering just-in-time answers to common questions which may reduce the number of IT support tickets.
Best For
Integrations
Pricing
Pricing scales based on user count, reaching as low as $0.05 per user per month for organizations with over 100,000 users. Annual billing may save 40%.
FAQ
Yes, VisualSP can be overlaid on most web applications, including Salesforce, Workday, and HubSpot.
No, VisualSP only supports web-based applications. It does not provide overlays for desktop versions of software.
Yes, there is a limited capability version called Adopt365 available for users to try the platform.
Pricing decreases as the number of users increases, reaching as low as $0.05 per user per month for organizations with more than 100,000 users.
Source category: Productivity
Source subcategory: Learning Management System
