AI TOOL PROFILE
VisualSP | Digital Adoption Platform
- Productivity
- Learning Management System
- Business Application Owners
- Compliance Managers
- IT Leaders
- Digital Transformation Leaders
Pricing
Pricing scales based on user count, reaching as low as $0.05 per user per month for organizations with over 100,000 users. Annual billing may save 40%.
At a glance
- Best for
- Business Application Owners, Compliance Managers, IT Leaders, Digital Transformation Leaders
- Key use cases
- Employee Onboarding, Business Compliance, Microsoft Copilot Adoption, Support Volume Reduction
- Integrations
- Microsoft Clarity, Microsoft 365, Dynamics 365, Salesforce, Workday
- Official website
- Visit visualsp official website
How AI is used
VisualSP is a Digital Adoption Platform (DAP) that provides training and support directly within web applications. It functions as an overlay, offering guidance without requiring users to leave their current screen or consult external manuals.
The tool is designed for organizations using the Microsoft ecosystem, including Microsoft 365, Copilot, Dynamics 365, and Power Platform, though it also supports other web apps like Salesforce and Workday. It supports the onboarding process and helps users follow specific business processes or compliance rules.
Buyers should confirm whether the Enterprise or Platinum plan meets their needs, as the 'Lite' version is limited to banners and does not include full walkthroughs or inline help icons. The software supports browser-based access and does not provide overlays for desktop applications.
Key Features
Interactive Walkthroughs
Step-by-step guided paths designed to lead users through processes within an application.
In-Context Visual Help
Inline icons, buttons, and visual cues overlaid on the application to provide immediate information.
AI Assistant
A support tool, including the 'Ask Vic' answer engine, designed to provide contextual guidance.
Microsoft Clarity Integration
Supports the use of heatmaps and session recordings to help admins identify where users struggle.
In-App Communication
Banners and pop-up alerts used to communicate updates or compliance reminders.
Usage Reporting
Analytics that track how users interact with support tools and report on hours saved.
Use Cases
Employee Onboarding
Using interactive walkthroughs to help new hires learn enterprise software.
Business Compliance
Embedding governance guardrails and policy reminders directly into workflows to help reduce human error.
Microsoft Copilot Adoption
Providing in-the-flow guidance and prompt support to help users integrate AI tools into their work.
Support Volume Reduction
Offering just-in-time answers to common questions which may reduce the number of IT support tickets.
Integrations
- Microsoft Clarity
- Microsoft 365
- Dynamics 365
- Salesforce
- Workday
- HubSpot
FAQ
Does VisualSP work with non-Microsoft applications?
- Yes, VisualSP can be overlaid on most web applications, including Salesforce, Workday, and HubSpot.
Does VisualSP support desktop software?
- No, VisualSP only supports web-based applications. It does not provide overlays for desktop versions of software.
Is there a free version of VisualSP?
- Yes, there is a limited capability version called Adopt365 available for users to try the platform.
How does the pricing scale for large organizations?
- Pricing decreases as the number of users increases, reaching as low as $0.05 per user per month for organizations with more than 100,000 users.
Source category: Productivity
Source subcategory: Learning Management System
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