AI TOOL PROFILE
UserGuiding Review: User Onboarding Software
- Productivity
- User Onboarding
- Software companies
- Product managers
- Customer success teams
- Marketing professionals
Pricing
Plans start at $174/month (billed yearly) for the Starter plan, with a Growth plan at $349/month. A free Support Essentials plan is available for basic help center tools.
At a glance
- Best for
- Software companies, Product managers, Customer success teams, Marketing professionals
- Key use cases
- User Onboarding, Feature Adoption, Self-Service Support, Feedback Collection, Product Announcements
- Integrations
- Google Analytics, Webhooks, Segment, Mixpanel, Amplitude
- Official website
- Visit userguiding official website
How AI is used
UserGuiding is a no-code tool designed to help software companies manage how new users experience their product. It allows teams to build interactive elements like product tours and onboarding checklists directly on their web application using a Chrome extension.
The software is designed for product managers, marketing teams, and customer success leads who want to highlight new features or collect user feedback. It also includes self-service tools like a knowledge base and an AI assistant to help reduce the volume of manual support requests.
Buyers should note that the platform is designed for web browsers and does not support native mobile apps. Additionally, security compliance such as SOC2 or HIPAA is available on the Enterprise plan.
Key Features
Product Tours
Interactive guides created via a Chrome extension to lead users through software workflows.
Onboarding Checklists
In-app to-do lists that outline the next steps for a user's initial experience.
AI Assistant
An in-app AI support agent designed to provide 24/7 multilingual assistance.
Knowledge Base & Resource Center
A centralized hub for support articles and educational content accessible within the app.
In-App Surveys & NPS
Tools to collect user feedback and measure customer satisfaction scores.
Segmentation & Analytics
Ability to group users by behavior or demographics and monitor how they interact with onboarding materials.
Announcement Modals & Banners
Pop-ups and sticky bars used to notify users about product updates or promotions.
Use Cases
User Onboarding
Creating a guided path for new users to help them find value in the software.
Feature Adoption
Using hotspots and tooltips to draw attention to new or underutilized product functions.
Self-Service Support
Deploying a knowledge base and AI assistant to help users find answers without contacting support.
Feedback Collection
Gathering user insights through in-app surveys and NPS scores to inform product strategy.
Product Announcements
Using banners and modals to communicate updates and feature releases to specific user segments.
Integrations
- Google Analytics
- Webhooks
- Segment
- Mixpanel
- Amplitude
- Salesforce
- HubSpot
- Intercom
- Slack
- Woopra
- Google Tag Manager
FAQ
Does UserGuiding work with mobile apps?
- UserGuiding does not support native mobile apps, but it works on modern web browsers regardless of the device.
Do I need coding skills to use UserGuiding?
- No, the platform is designed to be code-free, allowing non-technical users to build guides using a Chrome extension.
Is there a free version of UserGuiding?
- Yes, there is a free Support Essentials plan that includes a Knowledge Base, Product Updates page, and AI Assistant.
How does UserGuiding handle data privacy?
- UserGuiding is compliant with GDPR and offers SOC2, HIPAA, and ISO 27001 compliance for users on specific plans.
Source category: Productivity
Source subcategory: User Onboarding
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