UserGuiding Review: User Onboarding Software
UserGuiding helps product managers and customer success teams guide new users through their software. It is designed for teams that seek to increase feature adoption without requiring developer resources.
At a glance
- Category
- Productivity
- Best for
- Software companies, Product managers, Customer success teams, Marketing professionals
- Pricing
- Plans start at $174/month (billed yearly) for the Starter plan, with a Growth plan at $349/month. A free Support Essentials plan is available for basic help center tools.
- Key use cases
- User Onboarding, Feature Adoption, Self-Service Support, Feedback Collection, Product Announcements
- Integrations
- Google Analytics, Webhooks, Segment, Mixpanel, Amplitude
- Official website
- userguiding.com
UserGuiding is a no-code tool designed to help software companies manage how new users experience their product. It allows teams to build interactive elements like product tours and onboarding checklists directly on their web application using a Chrome extension.
The software is designed for product managers, marketing teams, and customer success leads who want to highlight new features or collect user feedback. It also includes self-service tools like a knowledge base and an AI assistant to help reduce the volume of manual support requests.
Buyers should note that the platform is designed for web browsers and does not support native mobile apps. Additionally, security compliance such as SOC2 or HIPAA is available on the Enterprise plan.
Key Features
Interactive guides created via a Chrome extension to lead users through software workflows.
In-app to-do lists that outline the next steps for a user's initial experience.
An in-app AI support agent designed to provide 24/7 multilingual assistance.
A centralized hub for support articles and educational content accessible within the app.
Tools to collect user feedback and measure customer satisfaction scores.
Ability to group users by behavior or demographics and monitor how they interact with onboarding materials.
Pop-ups and sticky bars used to notify users about product updates or promotions.
Use Cases
Creating a guided path for new users to help them find value in the software.
Using hotspots and tooltips to draw attention to new or underutilized product functions.
Deploying a knowledge base and AI assistant to help users find answers without contacting support.
Gathering user insights through in-app surveys and NPS scores to inform product strategy.
Using banners and modals to communicate updates and feature releases to specific user segments.
Best For
Integrations
Pricing
Plans start at $174/month (billed yearly) for the Starter plan, with a Growth plan at $349/month. A free Support Essentials plan is available for basic help center tools.
FAQ
UserGuiding does not support native mobile apps, but it works on modern web browsers regardless of the device.
No, the platform is designed to be code-free, allowing non-technical users to build guides using a Chrome extension.
Yes, there is a free Support Essentials plan that includes a Knowledge Base, Product Updates page, and AI Assistant.
UserGuiding is compliant with GDPR and offers SOC2, HIPAA, and ISO 27001 compliance for users on specific plans.
Source category: Productivity
Source subcategory: User Onboarding
