Product Fruits Review: User Onboarding Software

Key Features

• Product Tours & Checklists

  Step-by-step interactive guides and progress lists designed to show users how to achieve goals within the application.

• Elvin AI Copilot

  A conversational AI agent that uses company knowledge base sources to answer user questions and can launch dynamic tours.

• In-App Announcements

  Banners, pop-ups, and a newsfeed used to notify users about feature updates, webinars, or maintenance.

• Knowledge Base

  A searchable library of help articles that can be public or private with granular permissions.

• NPS & Feedback Widgets

  In-app surveys and a dedicated widget for users to report bugs or suggest new ideas using screenshots and video.

• User Segmentation

  Supports targeting specific onboarding flows to groups of users based on their attributes and behavior.

Use Cases

• New User Onboarding

  Creating flows that guide new sign-ups through the initial setup process.

• Reducing Support Volume

  Using an AI copilot and embedded knowledge base to help users find answers to common questions.

• Feature Launch Communication

  Using in-app banners and newsfeeds to announce updates to users while they are active in the app.

• AI-Driven Employee Onboarding

  Automating parts of the training process for new internal hires to help them learn company tools.

Integrations

• Slack
• Salesforce
• HubSpot
• Mixpanel
• Segment
• Zapier
• Typeform
• Google Analytics
• Heap
• Sessionstack
• Customer.io
• Active Campaign

FAQ

Does Product Fruits require a developer to set up?

Initial testing can be done via a Chrome extension without a developer. A developer or tag manager access is required to implement the JavaScript snippet for a full integration.

How is Product Fruits pricing calculated?

Pricing is based on the number of monthly active users (MAU) who log into the product each month.

Is the software compatible with mobile and different frameworks?

It supports web-based apps, including native iOS apps and frameworks like React, Vue, and Angular.

What is the difference between the Starter and Pro plans?

The Pro plan increases limits for tours and hints, provides a private knowledge base, supports more languages, and includes more AI conversation credits per month.