Product Fruits Review: User Onboarding Software
Product Fruits helps software companies guide users through their application to support activation. It is designed for product and customer success teams looking to reduce support ticket volume via in-app guidance.
At a glance
- Category
- Productivity
- Best for
- Software companies, Product managers, Customer success teams, Marketing teams
- Pricing
- Pricing starts at $96/month for the Starter plan, with Pro and Business tiers available. Costs are based on monthly active users (MAU), and a 25% discount is available for annual billing. A 14-day free trial is offered.
- Key use cases
- New User Onboarding, Reducing Support Volume, Feature Launch Communication, AI-Driven Employee Onboarding
- Integrations
- Slack, Salesforce, HubSpot, Mixpanel, Segment
- Official website
- productfruits.com
Product Fruits is a no-code product adoption platform designed to help software companies manage the user onboarding experience. It allows teams to create interactive guides, tooltips, and checklists that sit on top of a web application to help users find value in the product.
The tool is built for product managers, customer success, and marketing teams who want to implement user guidance without constant developer intervention. Implementation is handled via a JavaScript snippet, which allows updates to tours or announcements to be published without redeploying the app.
Beyond basic tours, the platform includes an AI copilot called Elvin, which can answer user questions based on connected knowledge base sources. It also provides tools for gathering user feedback through NPS surveys and feedback widgets.
Buyers should confirm the number of monthly active users (MAU) they have, as pricing tiers are scaled based on this metric. Additionally, teams should verify if the specific level of adaptive onboarding or SAML SSO they require is included in the Starter, Pro, or Business tiers.
Key Features
Step-by-step interactive guides and progress lists designed to show users how to achieve goals within the application.
A conversational AI agent that uses company knowledge base sources to answer user questions and can launch dynamic tours.
Banners, pop-ups, and a newsfeed used to notify users about feature updates, webinars, or maintenance.
A searchable library of help articles that can be public or private with granular permissions.
In-app surveys and a dedicated widget for users to report bugs or suggest new ideas using screenshots and video.
Supports targeting specific onboarding flows to groups of users based on their attributes and behavior.
Use Cases
Creating flows that guide new sign-ups through the initial setup process.
Using an AI copilot and embedded knowledge base to help users find answers to common questions.
Using in-app banners and newsfeeds to announce updates to users while they are active in the app.
Automating parts of the training process for new internal hires to help them learn company tools.
Best For
Integrations
Pricing
Pricing starts at $96/month for the Starter plan, with Pro and Business tiers available. Costs are based on monthly active users (MAU), and a 25% discount is available for annual billing. A 14-day free trial is offered.
FAQ
Initial testing can be done via a Chrome extension without a developer. A developer or tag manager access is required to implement the JavaScript snippet for a full integration.
Pricing is based on the number of monthly active users (MAU) who log into the product each month.
It supports web-based apps, including native iOS apps and frameworks like React, Vue, and Angular.
The Pro plan increases limits for tours and hints, provides a private knowledge base, supports more languages, and includes more AI conversation credits per month.
Source category: Productivity
Source subcategory: User Onboarding
