jimo Review: Digital Adoption and User Onboarding Software
jimo helps product, marketing, and design teams guide users through their software. It is designed for SaaS companies looking to increase feature adoption and may help reduce support tickets through self-serve guidance.
At a glance
- Category
- Productivity
- Best for
- SaaS product teams, Marketing managers at software companies, UX/UI designers, Small to mid-sized software companies, Enterprise software teams
- Pricing
- Pricing starts at $249/month for the Starter plan (up to 10,000 MAUs). A Growth plan is available for $499/month (up to 100,000 MAUs), and Enterprise offers custom pricing for unlimited MAUs. A 21-day free trial is available.
- Key use cases
- User Onboarding, Feature Adoption, Collecting User Feedback, Product Updates
- Integrations
- Amplitude, Mixpanel, Segment, Slack, Hubspot
- Official website
- jimo.ai
jimo is a digital adoption platform designed for growing SaaS companies. It allows teams to create real-time onboarding experiences, such as product tours, checklists, and hints, directly within their application to help users reach their first point of value.
The tool is intended for product managers, marketers, and designers who need to guide users without constant developer intervention. It uses a no-code approach to build flows and includes AI capabilities to help generate tours by recording user flows.
Buyers can segment audiences based on behavior or attributes to provide guidance relevant to the specific user and page. It also includes a Success Tracker to analyze where users drop off in a flow.
Before choosing jimo, buyers should confirm if the pricing tiers align with their monthly active user (MAU) count and verify that the available integrations support their current data stack.
Key Features
Supports recording a user flow or highlighting features to generate product tours.
Supports targeting specific groups of users based on attributes, behavioral data, and momentum.
An analytics tool designed to capture feature usage and identify where users drop off during onboarding.
Allows teams to customize typography, colors, and components to align with their brand identity.
Fires guidance or tours based on specific user actions, such as a first import or billing setup.
Includes changelog widgets, announcements, surveys, and checklists for user engagement.
Use Cases
Creating guided tours and checklists to help new users navigate the platform.
Using behavioral triggers to introduce advanced features to power users.
Deploying in-app surveys and NPS tools to gather customer insights.
Using the changelog widget and announcements to keep users informed of new releases.
Best For
Integrations
Pricing
Pricing starts at $249/month for the Starter plan (up to 10,000 MAUs). A Growth plan is available for $499/month (up to 100,000 MAUs), and Enterprise offers custom pricing for unlimited MAUs. A 21-day free trial is available.
FAQ
jimo uses an AI tour builder that supports recording a user flow or highlighting key features to generate a tour.
Yes, you can segment by user role, plan, or behavior and use page targeting to ensure guidance appears on the correct screen.
Pricing starts at $249/month for Starter (up to 10k MAUs) and $499/month for Growth (up to 100k MAUs), with custom pricing for Enterprise.
Source category: Productivity
Source subcategory: User Onboarding
