Thunai AI Customer Service & Workflow Orchestration
Thunai helps customer support and sales teams automate query resolution and lead qualification. It is designed for organizations that need to centralize knowledge across various enterprise tools.
At a glance
- Category
- Customer Support
- Best for
- Customer support teams, Sales development representatives (SDRs), Operations managers, Contact centers, IT service management teams
- Pricing
- Pricing includes a free tier and a $7/month Starter plan, with other monthly plans ranging from $79 to $399. Enterprise plans and specialized modules require custom pricing.
- Key use cases
- Support Query Deflection, Lead Qualification, Knowledge Centralization, Call-to-Ticket Conversion
- Integrations
- Salesforce, ServiceNow, Amazon Connect, Microsoft Teams, RingCentral
- Official website
- thunai.ai
Thunai is an AI platform that deploys agents across voice, chat, and email channels. It turns company documentation, transcripts, and data into a knowledge system that can interact with customers or assist employees in real time.
The tool supports a range of users, including customer support, sales, and operations teams, by providing AI agents to handle repetitive tasks or a "Sidekick" to assist human agents with live data retrieval.
The platform supports workflow orchestration and connects with various enterprise stacks, helping to turn calls into tickets or identify revenue opportunities from customer conversations.
Buyers should confirm whether they require a simple chatbot or a full orchestration platform, as feature sets vary between basic plans and specialized intelligence modules.
Key Features
Agents for voice, chat, and email designed to resolve customer queries.
A knowledge management system that ingests documents and transcripts to help reduce information silos.
Speech-to-speech translation for customer calls supporting over 150 languages and dialects.
Automated auditing of customer interactions using scorecards to monitor quality and sentiment.
An agent assistance tool that retrieves customer history and provides answers during live calls.
Capabilities to turn documents into workflows and connect actions across different enterprise tools.
Use Cases
Using AI agents to resolve common customer questions across chat and email.
Automating the initial capture and qualification of sales leads.
Converting fragmented PDFs, slides, and audio files into a searchable intelligence base.
Using voice agents to handle incoming calls and generate support tickets.
Best For
Integrations
Pricing
Pricing includes a free tier and a $7/month Starter plan, with other monthly plans ranging from $79 to $399. Enterprise plans and specialized modules require custom pricing.
FAQ
Thunai provides AI agents that can resolve customer queries and automate workflows across chat, email, and voice channels using a company's internal data.
Yes, it has native integrations with platforms like Salesforce and HubSpot, and supports over 50 other enterprise tools.
Yes, Thunai offers on-premises deployment options for organizations with specific data security and compliance requirements.
Core plans cover AI agents and the Brain knowledge management system, while specialized modules like Omni, Reflect, and Revenue provide additional intelligence and analytics.
Source category: Customer Support
Source subcategory: AI Assistant
