AI TOOL PROFILE
Thunai AI Customer Service & Workflow Orchestration
- Customer Support
- AI Assistant
- Customer support teams
- Sales development representatives (SDRs)
- Operations managers
- Contact centers
- IT service management teams
Pricing
Pricing includes a free tier and a $7/month Starter plan, with other monthly plans ranging from $79 to $399. Enterprise plans and specialized modules require custom pricing.
At a glance
- Best for
- Customer support teams, Sales development representatives (SDRs), Operations managers, Contact centers, IT service management teams
- Key use cases
- Support Query Deflection, Lead Qualification, Knowledge Centralization, Call-to-Ticket Conversion
- Integrations
- Salesforce, ServiceNow, Amazon Connect, Microsoft Teams, RingCentral
- Official website
- Visit Thunai official website
How AI is used
Thunai is an AI platform that deploys agents across voice, chat, and email channels. It turns company documentation, transcripts, and data into a knowledge system that can interact with customers or assist employees in real time.
The tool supports a range of users, including customer support, sales, and operations teams, by providing AI agents to handle repetitive tasks or a "Sidekick" to assist human agents with live data retrieval.
The platform supports workflow orchestration and connects with various enterprise stacks, helping to turn calls into tickets or identify revenue opportunities from customer conversations.
Buyers should confirm whether they require a simple chatbot or a full orchestration platform, as feature sets vary between basic plans and specialized intelligence modules.
Key Features
Autonomous AI Agents
Agents for voice, chat, and email designed to resolve customer queries.
Thunai Brain
A knowledge management system that ingests documents and transcripts to help reduce information silos.
Multilingual Voice Support
Speech-to-speech translation for customer calls supporting over 150 languages and dialects.
Call Scoring
Automated auditing of customer interactions using scorecards to monitor quality and sentiment.
Thunai Sidekick
An agent assistance tool that retrieves customer history and provides answers during live calls.
Workflow Orchestration
Capabilities to turn documents into workflows and connect actions across different enterprise tools.
Use Cases
Support Query Deflection
Using AI agents to resolve common customer questions across chat and email.
Lead Qualification
Automating the initial capture and qualification of sales leads.
Knowledge Centralization
Converting fragmented PDFs, slides, and audio files into a searchable intelligence base.
Call-to-Ticket Conversion
Using voice agents to handle incoming calls and generate support tickets.
Integrations
- Salesforce
- ServiceNow
- Amazon Connect
- Microsoft Teams
- RingCentral
- Genesys
- HubSpot
- Jira
- Slack
FAQ
What does Thunai do?
- Thunai provides AI agents that can resolve customer queries and automate workflows across chat, email, and voice channels using a company's internal data.
Does Thunai integrate with existing CRMs?
- Yes, it has native integrations with platforms like Salesforce and HubSpot, and supports over 50 other enterprise tools.
Can Thunai be deployed on-premises?
- Yes, Thunai offers on-premises deployment options for organizations with specific data security and compliance requirements.
What is the difference between core plans and modules?
- Core plans cover AI agents and the Brain knowledge management system, while specialized modules like Omni, Reflect, and Revenue provide additional intelligence and analytics.
Source category: Customer Support
Source subcategory: AI Assistant
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Assistant software type
Related listings that share the same software type for comparison and shortlisting.
