AI TOOL PROFILE
Capacity AI Support Automation Platform
- Customer Support
- AI Assistant
- Contact centers
- Customer support teams
- HR and Operations departments
- IT support teams
- Mid-market companies
- Enterprise organizations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Contact centers, Customer support teams, HR and Operations departments, IT support teams, Mid-market companies
- Key use cases
- Customer Support Automation, HR and IT Internal Support, Contact Center Optimization, Payment Collection
- Integrations
- Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams
- Official website
- Visit capacity official website
How AI is used
Capacity is a support automation platform designed to handle inquiries across multiple channels including chat, voice, email, and SMS. It uses Intelligent Virtual Agents to provide self-service options and an AI Answer Engine to help resolve issues.
The platform supports various internal and external support functions, such as customer service, HR, IT, and sales. For live agents, it offers an Agent Assist feature that provides real time AI suggestions and coaching based on a unified knowledge base.
Capacity includes a development platform for low-code automation and a suite of analytics tools to track performance. It includes enterprise security features such as SOC 2 and HIPAA compliance.
Buyers should confirm if the 250+ pre-built integrations cover their specific tech stack.
Key Features
Intelligent Virtual Agents
AI-driven self-service across voice, chat, email, SMS, and web channels to answer inquiries.
Agent Assist
Provides live support agents with real time AI suggestions, coaching, and knowledge base access.
Campaigns and Workflows
Low-code tools designed to automate tasks, trigger follow-ups, and handle escalations.
Conversational AI
Supports speech recognition, sentiment analysis, and biometrics for customer interactions.
Insights and Analytics
Performance tracking tools designed to identify interaction gaps and support trends.
Dev Platform
A low-code environment that allows teams to build custom scripts and connect to REST, XML, or SOAP endpoints.
Use Cases
Customer Support Automation
Using virtual agents to handle billing, payments, and common customer service inquiries.
HR and IT Internal Support
Automating employee onboarding and benefits administration tasks for internal staff.
Contact Center Optimization
Supporting live agents with call coaching, real time QA, and automated call routing.
Payment Collection
Issuing payment requests and confirmations via automated SMS workflows.
Integrations
- Salesforce
- Zendesk
- HubSpot
- Slack
- Microsoft Teams
- Google Workspace
- REST API
- SOAP API
- XML API
FAQ
What does Capacity do?
- Capacity is an AI-powered platform that automates support across chat, voice, email, and SMS using virtual agents and provides real time AI suggestions to live agents.
Who is Capacity designed for?
- It is designed for contact centers, customer support, HR, IT, and sales teams across various organizational sizes.
Does Capacity integrate with other tools?
- Yes, it offers over 250 pre-built integrations including CRMs like Salesforce and HubSpot, as well as collaboration tools like Slack and Microsoft Teams.
Is the platform secure for sensitive data?
- Capacity provides security features including AES-256 encryption and compliance with GDPR, HIPAA, and SOC 2 Type II standards.
Source category: Customer Support
Source subcategory: AI Assistant
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