AI TOOL PROFILE
Smith.ai: AI Receptionist and Call Answering Service
- Operations
- Voice AI
- Small Businesses
- Mid-Market Companies
- Professional Services Firms
- Law Firms
- Home Service Providers
- IT Service Providers
Pricing
Self-service monthly plans start at $95/month, while guided annual plans start at $500/month. Live agent handoffs are $3 per call.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Professional Services Firms, Law Firms, Home Service Providers
- Key use cases
- After-Hours Lead Capture, Call Overflow Management, Automated Appointment Booking, Professional Lead Qualification
- Integrations
- HubSpot, Salesforce, Clio, Calendly, Zapier
- Official website
- Visit Smithai Zapier App Da100556 official website
How AI is used
Smith.ai is a phone answering service that combines AI automation with a network of North America-based live agents. The system is designed to handle inbound calls, screen for qualified leads, and schedule appointments directly into a user's calendar.
It is primarily built for small to mid-sized businesses in professional services, such as law firms, home services, and IT agencies, who need to manage potential client calls without a full-time in-house receptionist.
The tool supports integrations with various CRMs and uses Zapier to trigger external workflows. It also includes features for blocking spam and recording calls for quality assurance.
Buyers should confirm whether their specific call volume aligns with the monthly quotas of the self-service plans to avoid overage fees, and whether they require the customization options available in the annual plans.
Key Features
24/7 AI Answering
Automated call handling that operates around the clock to capture leads and answer common questions.
Live Agent Handoff
Option to transfer complex or sensitive calls to North America-based live receptionists on-demand.
Lead Screening and Intake
Captures and qualifies leads based on custom criteria and business-specific intake questions.
AI Scheduling
Integrates with Calendly to book appointments directly during the call.
CRM Integration
Supports sending call details and lead information to compatible CRM systems.
Spam Blocking
Filters out known robocalls and spammers to reduce business disruptions.
Call Recording and Transcription
Automatically records and transcribes calls with searchable transcripts and PII masking.
Use Cases
After-Hours Lead Capture
Handling inbound calls on nights and weekends to ensure potential clients are screened and captured.
Call Overflow Management
Providing a backup answering service when in-house staff are unavailable or lines are busy.
Automated Appointment Booking
Using AI to check calendar availability and book consultations.
Professional Lead Qualification
Screening callers based on budget, location, and needs before routing them to the internal team.
Integrations
- HubSpot
- Salesforce
- Clio
- Calendly
- Zapier
- Slack
- Microsoft Teams
FAQ
What is the difference between the monthly and annual plans?
- Monthly plans are self-service for simple call flows, while annual plans include guided setup, customization, and dedicated customer success managers.
How does Smith.ai handle complex calls that AI cannot answer?
- The system can transfer calls to a live North America-based receptionist network on-demand for a fee of $3 per call.
Does Smith.ai offer a guarantee?
- Yes, new clients can receive a 30-day money-back guarantee up to $1,000.
Source category: Operations
Source subcategory: Voice AI
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