Smith.ai: AI Receptionist and Call Answering Service
Smith.ai helps small and mid-market professional services firms manage their front office. It is designed for businesses that need 24/7 call coverage and automated lead qualification.
At a glance
- Category
- Operations
- Best for
- Small Businesses, Mid-Market Companies, Professional Services Firms, Law Firms, Home Service Providers
- Pricing
- Self-service monthly plans start at $95/month, while guided annual plans start at $500/month. Live agent handoffs are $3 per call.
- Key use cases
- After-Hours Lead Capture, Call Overflow Management, Automated Appointment Booking, Professional Lead Qualification
- Integrations
- HubSpot, Salesforce, Clio, Calendly, Zapier
- Official website
- smith.ai/
Smith.ai is a phone answering service that combines AI automation with a network of North America-based live agents. The system is designed to handle inbound calls, screen for qualified leads, and schedule appointments directly into a user's calendar.
It is primarily built for small to mid-sized businesses in professional services, such as law firms, home services, and IT agencies, who need to manage potential client calls without a full-time in-house receptionist.
The tool supports integrations with various CRMs and uses Zapier to trigger external workflows. It also includes features for blocking spam and recording calls for quality assurance.
Buyers should confirm whether their specific call volume aligns with the monthly quotas of the self-service plans to avoid overage fees, and whether they require the customization options available in the annual plans.
Key Features
Automated call handling that operates around the clock to capture leads and answer common questions.
Option to transfer complex or sensitive calls to North America-based live receptionists on-demand.
Captures and qualifies leads based on custom criteria and business-specific intake questions.
Integrates with Calendly to book appointments directly during the call.
Supports sending call details and lead information to compatible CRM systems.
Filters out known robocalls and spammers to reduce business disruptions.
Automatically records and transcribes calls with searchable transcripts and PII masking.
Use Cases
Handling inbound calls on nights and weekends to ensure potential clients are screened and captured.
Providing a backup answering service when in-house staff are unavailable or lines are busy.
Using AI to check calendar availability and book consultations.
Screening callers based on budget, location, and needs before routing them to the internal team.
Best For
Integrations
Pricing
Self-service monthly plans start at $95/month, while guided annual plans start at $500/month. Live agent handoffs are $3 per call.
FAQ
Monthly plans are self-service for simple call flows, while annual plans include guided setup, customization, and dedicated customer success managers.
The system can transfer calls to a live North America-based receptionist network on-demand for a fee of $3 per call.
Yes, new clients can receive a 30-day money-back guarantee up to $1,000.
Source category: Operations
Source subcategory: Voice AI
