onWebChat Review: AI Chatbot and Live Chat Software
onWebChat helps small and medium businesses manage website visitor engagement through chat and automated AI responses. It is designed for teams needing 24/7 basic support without maintaining a full-time night staff.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, E-commerce stores, SaaS teams
- Pricing
- Offers a Free Forever plan for one agent. The Pro AI plan starts at $8 per agent per month (billed annually), with AI credits sold separately in bundles starting at $6 for 200 credits.
- Key use cases
- 24/7 Automated Support, Lead Capture, Visitor Engagement, After-hours Inquiry Management
- Integrations
- WordPress, Joomla, Drupal, OpenCart, osCommerce
- Official website
- onwebchat.com
onWebChat is a customer communication tool that lets businesses install a chat widget on their website. It supports a hybrid approach where visitors can interact with an AI chatbot for instant answers or be routed to a human agent. The AI component can be trained using a company's own website content, uploaded documents, or FAQs to keep responses aligned with the brand.
This software is designed for small to mid-market companies that want to capture leads and answer common questions. It includes operational tools like visitor monitoring and automated triggers to engage users based on their behavior on the site.
Buyers should note that while there is a free tier, the AI chatbot and features like white labeling and unlimited history require the Pro AI plan. Additionally, AI chat sessions are managed via a credit system billed separately from the monthly subscription.
Key Features
An automated assistant using GPT-5 that can be trained on website content, documents, and FAQs.
Tracking of visitor location, device, and the specific pages they are browsing in real time.
Pop-up messages that appear based on visitor behavior or time spent on a specific page.
The ability to organize agents into departments to route visitors to a specific expert.
A tool for agents to correct grammar and improve the tone of their messages before sending.
Options to modify colors, avatars, and language settings to match brand identity.
Use Cases
Using the AI chatbot to answer common customer questions when human agents are offline.
Using pre-chat forms and automated triggers to collect visitor information.
Monitoring active site visitors and initiating chats based on their navigation path.
Converting messages received outside of operating hours into email tickets for later follow-up.
Best For
Integrations
Pricing
Offers a Free Forever plan for one agent. The Pro AI plan starts at $8 per agent per month (billed annually), with AI credits sold separately in bundles starting at $6 for 200 credits.
FAQ
Yes, there is a Free Forever plan that includes unlimited chats for one agent and a one-year chat history.
The AI chatbot is available on the Pro AI plan. Beyond the subscription, AI credits are purchased separately, with each credit covering one complete chat session.
Yes, the AI can be trained using your website content, uploaded documents, and FAQs to provide brand-aligned responses.
Yes, onWebChat is GDPR compliant and based in Greece, providing tools for admins to delete visitor data and export records.
Source category: Customer Support
Source subcategory: AI Chatbot
