Ingrid Delivery Experience Platform
Ingrid helps e-commerce and retail businesses manage multi-carrier delivery strategies. It is designed for teams looking to provide flexible shipping choices and automate last-mile logistics.
At a glance
- Category
- Operations
- Best for
- Ecommerce Businesses, Retail Businesses, Online Marketplaces, Businesses with complex delivery needs
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Multi-Carrier Strategy Management, Post-Purchase Experience, Omnichannel Fulfillment, Checkout Option Expansion
- Official website
- ingrid.com
Ingrid is a delivery experience platform for e-commerce retailers and online marketplaces managing multi-carrier delivery strategies. The software is designed to handle the delivery journey from checkout to post-purchase tracking and returns.
The platform is intended for businesses with complex delivery needs operating in international markets. It provides tools to help operators manage different shipping carriers and delivery options, such as home delivery, lockers, and pick-up points.
Key functionality includes carrier orchestration and transport automation to help businesses manage their logistics ecosystem. It also supports omnichannel fulfillment, allowing retailers to use in-store stock for web orders.
Buyers should confirm how the API integration fits into their existing tech stack and whether the platform's carrier network covers the specific local providers used in their primary markets.
Key Features
Uses AI to automate the management and selection of multiple shipping carriers.
Supports personalized delivery options and local address validation during the checkout process.
Provides shoppers with transparency and updates on their shipments.
Supports the use of local store inventory to fulfill web orders and click-and-collect services.
Provides tools to handle the return process and manage product exchanges.
Supports the booking and printing of shipping labels and customs declarations.
Use Cases
Coordinating local and global carriers to offer more delivery choices.
Providing real time tracking and shipment notifications to customers.
Linking online systems with physical store stock to support web order fulfillment.
Offering delivery methods such as lockers and pick-up points.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Ingrid provides a platform to manage multi-carrier delivery strategies, offering tools for checkout optimization, real time tracking, and transport automation.
The platform supports over 350 carrier integrations across various international markets and service types.
Yes, Ingrid includes features to help retailers link online and in-store systems to fulfill web orders using local store stock.
The platform is designed for global use, operating in over 180 countries and supporting more than 30 languages.
Source category: Operations
Source subcategory: Delivery Management
