imsupporting AI Chatbot and Live Chat Software
imsupporting helps small and mid-market businesses automate routine customer queries through an AI chatbot. It is designed for organizations requiring GDPR-compliant data hosting on UK servers.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Mid-market companies, Enterprise companies, UK-based businesses
- Pricing
- Plans start at £49.99/month for the Solo tier, which includes 1 AI agent and 500 APUs. A Business plan is available at £1,499/month with more agents and APUs. Enterprise pricing is bespoke. A 30-day free trial is available.
- Key use cases
- Automating FAQ Responses, E-commerce Order Support, Lead Qualification and Routing, Meeting Scheduling, Support Ticket Creation
- Integrations
- WordPress, Shopify, WooCommerce, Magento, Joomla
- Official website
- imsupporting.com
imsupporting is a live chat software that allows businesses to add an AI-enhanced chat widget to their website. The tool is designed to manage a mix of automated AI responses and human agent intervention, supporting tasks such as answering FAQs, retrieving order details, and creating support tickets.
It is built for users ranging from solo founders and startups to larger enterprise teams. The platform includes a visual workflow builder, which allows operators to map out chat journeys with conditional routing and AI actions.
Buyers should confirm their specific AI usage needs, as the platform uses AI Processing Units (APUs) to measure usage across different tiers. Businesses in regulated sectors may use the Enterprise plan for dedicated private infrastructure.
Because the software is hosted on UK servers and is GDPR compliant, it supports businesses with data residency requirements in the UK and EU.
Key Features
Uses Retrieval-Augmented Generation to provide responses based on uploaded company documents, FAQs, and knowledge bases.
A drag-and-drop canvas with over 14 step types for designing chat routing, data collection, and AI handoffs.
Allows AI to handle routine queries with the ability for human agents to join conversations with chat history transfer.
Creates specific entry links with optional pre-chat fields to route visitors to specific departments.
Can connect to external APIs and CRMs to check stock levels, process orders, or verify accounts.
Provides a dashboard for monitoring chat trends, visitor intelligence, and operator performance.
Use Cases
Using RAG-based AI to answer common customer questions based on uploaded business documentation.
Integrating with store systems to allow the AI to retrieve order status and track packages.
Using the visual workflow builder to collect visitor info and route leads to a human agent.
Integrating with Microsoft Teams to book sales calls or appointments through the chat interface.
Automating the transition from a chat conversation to a support ticket for complex issues.
Best For
Integrations
Pricing
Plans start at £49.99/month for the Solo tier, which includes 1 AI agent and 500 APUs. A Business plan is available at £1,499/month with more agents and APUs. Enterprise pricing is bespoke. A 30-day free trial is available.
FAQ
All customer data is hosted on UK servers and the platform is designed to be GDPR compliant.
imsupporting uses AI Processing Units (APUs) to measure usage. For example, the Solo plan includes 500 APUs per month, where 1 APU roughly equals one typical AI-assisted conversation.
Yes, the software features a hybrid mode where human agents can join conversations with chat history transfer.
The platform is designed to be added to a website in under 5 minutes via a WordPress plugin, Shopify app, or a single line of JavaScript.
Source category: Customer Support
Source subcategory: AI Chatbot
