AI TOOL PROFILE
imsupporting AI Chatbot and Live Chat Software
- Customer Support
- AI Chatbot
- Small businesses
- Mid-market companies
- Enterprise companies
- UK-based businesses
Pricing
Plans start at £49.99/month for the Solo tier, which includes 1 AI agent and 500 APUs. A Business plan is available at £1,499/month with more agents and APUs. Enterprise pricing is bespoke. A 30-day free trial is available.
At a glance
- Best for
- Small businesses, Mid-market companies, Enterprise companies, UK-based businesses
- Key use cases
- Automating FAQ Responses, E-commerce Order Support, Lead Qualification and Routing, Meeting Scheduling, Support Ticket Creation
- Integrations
- WordPress, Shopify, WooCommerce, Magento, Joomla
- Official website
- Visit imsupporting official website
How AI is used
imsupporting is a live chat software that allows businesses to add an AI-enhanced chat widget to their website. The tool is designed to manage a mix of automated AI responses and human agent intervention, supporting tasks such as answering FAQs, retrieving order details, and creating support tickets.
It is built for users ranging from solo founders and startups to larger enterprise teams. The platform includes a visual workflow builder, which allows operators to map out chat journeys with conditional routing and AI actions.
Buyers should confirm their specific AI usage needs, as the platform uses AI Processing Units (APUs) to measure usage across different tiers. Businesses in regulated sectors may use the Enterprise plan for dedicated private infrastructure.
Because the software is hosted on UK servers and is GDPR compliant, it supports businesses with data residency requirements in the UK and EU.
Key Features
RAG-Based AI Suggestions
Uses Retrieval-Augmented Generation to provide responses based on uploaded company documents, FAQs, and knowledge bases.
Visual Workflow Builder
A drag-and-drop canvas with over 14 step types for designing chat routing, data collection, and AI handoffs.
Hybrid AI-Human Mode
Allows AI to handle routine queries with the ability for human agents to join conversations with chat history transfer.
Prepared Chat Links
Creates specific entry links with optional pre-chat fields to route visitors to specific departments.
Custom AI Tool Integration
Can connect to external APIs and CRMs to check stock levels, process orders, or verify accounts.
Reporting and Analytics
Provides a dashboard for monitoring chat trends, visitor intelligence, and operator performance.
Use Cases
Automating FAQ Responses
Using RAG-based AI to answer common customer questions based on uploaded business documentation.
E-commerce Order Support
Integrating with store systems to allow the AI to retrieve order status and track packages.
Lead Qualification and Routing
Using the visual workflow builder to collect visitor info and route leads to a human agent.
Meeting Scheduling
Integrating with Microsoft Teams to book sales calls or appointments through the chat interface.
Support Ticket Creation
Automating the transition from a chat conversation to a support ticket for complex issues.
Integrations
- WordPress
- Shopify
- WooCommerce
- Magento
- Joomla
- Drupal
- Microsoft Teams
- REST API
- Webhooks
FAQ
Where is imsupporting data hosted?
- All customer data is hosted on UK servers and the platform is designed to be GDPR compliant.
How does the pricing work for AI usage?
- imsupporting uses AI Processing Units (APUs) to measure usage. For example, the Solo plan includes 500 APUs per month, where 1 APU roughly equals one typical AI-assisted conversation.
Can a human take over the chat from the AI?
- Yes, the software features a hybrid mode where human agents can join conversations with chat history transfer.
How long does it take to set up the chat widget?
- The platform is designed to be added to a website in under 5 minutes via a WordPress plugin, Shopify app, or a single line of JavaScript.
Source category: Customer Support
Source subcategory: AI Chatbot
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