{"best_for":["Small businesses","Mid-market companies","Enterprise companies","UK-based businesses"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/imsupporting","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/imsupporting.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-025.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: imsupporting (https://aitoolsforbusiness.ai/imsupporting)"},"features":["RAG-Based AI Suggestions: Uses Retrieval-Augmented Generation to provide responses based on uploaded company documents, FAQs, and knowledge bases.","Visual Workflow Builder: A drag-and-drop canvas with over 14 step types for designing chat routing, data collection, and AI handoffs.","Hybrid AI-Human Mode: Allows AI to handle routine queries with the ability for human agents to join conversations with chat history transfer.","Prepared Chat Links: Creates specific entry links with optional pre-chat fields to route visitors to specific departments.","Custom AI Tool Integration: Can connect to external APIs and CRMs to check stock levels, process orders, or verify accounts.","Reporting and Analytics: Provides a dashboard for monitoring chat trends, visitor intelligence, and operator performance."],"freshness_status":"fresh","name":"imsupporting","pricing_note":"Plans start at £49.99/month for the Solo tier, which includes 1 AI agent and 500 APUs. A Business plan is available at £1,499/month with more agents and APUs. Enterprise pricing is bespoke. A 30-day free trial is available.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-07T20:47:21.124Z","secondary_categories":[],"short_description":"imsupporting is a UK-hosted live chat platform that combines AI automation with hybrid human handoff to handle customer queries and support tickets.","slug":"imsupporting","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/imsupporting","use_cases":["Automating FAQ Responses: Using RAG-based AI to answer common customer questions based on uploaded business documentation.","E-commerce Order Support: Integrating with store systems to allow the AI to retrieve order status and track packages.","Lead Qualification and Routing: Using the visual workflow builder to collect visitor info and route leads to a human agent.","Meeting Scheduling: Integrating with Microsoft Teams to book sales calls or appointments through the chat interface.","Support Ticket Creation: Automating the transition from a chat conversation to a support ticket for complex issues."],"website_url":"https://imsupporting.com/"}