Heyy: AI Customer Messaging Automation
Heyy helps businesses automate routine customer interactions and lead qualification. It is designed for teams that need 24/7 availability across multiple social messaging channels.
At a glance
- Category
- Customer Support
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, E-commerce stores, Real estate agencies
- Pricing
- Pricing includes a Free tier (1 user, 1 AI employee, 100 credits), Hobby ($49/mo), Pro ($149/mo), and Ultra ($499/mo), with custom Enterprise pricing available.
- Key use cases
- Automating Routine Support, Lead Qualification, E-commerce Order Tracking, 24/7 Instant Response, Human Agent Handoff
- Integrations
- WhatsApp, Instagram, Messenger, Shopify, CRM API
- Official website
- heyy.ai
Heyy is a customer messaging automation tool based on "AI Employees," which are customizable digital agents designed to handle tasks such as answering FAQs, qualifying leads, and managing basic support workflows. The system is built for businesses that manage a high volume of inquiries across social media and web chat.
The platform helps consolidate interactions from different channels into a single interface. It supports automating routine queries—such as order tracking or appointment scheduling—and includes escalation logic to route complex issues to human staff. This is designed to let human agents focus on higher-value tasks while the AI handles repetitive requests.
Buyers should confirm their specific volume of messages and the number of AI agents needed, as different pricing tiers restrict the number of users, AI employees, and monthly credits available.
Key Features
Digital agents that can be configured to handle support, sales, and onboarding tasks.
Supports deploying a single AI agent to WhatsApp, Messenger, Instagram, and website chat widgets.
Uses rule-based logic to manage FAQs, track orders, and trigger escalations.
Routes complex queries to human agents with conversation context and sentiment awareness.
Designed to allow users to create and deploy AI agents without technical or coding knowledge.
Provides a unified interface to manage customer interactions and data.
Use Cases
Handling repetitive tasks such as password resets, order status updates, and delivery queries.
Capturing lead details and qualifying potential customers through automated chat conversations.
Retrieving order status and sharing updates via integrations with Shopify or other logistics tools.
Providing immediate answers to late-night FAQs to maintain responsiveness.
Detecting customer frustration or complexity and routing the chat to a human representative.
Best For
Integrations
Pricing
Pricing includes a Free tier (1 user, 1 AI employee, 100 credits), Hobby ($49/mo), Pro ($149/mo), and Ultra ($499/mo), with custom Enterprise pricing available.
FAQ
An AI Employee is a customizable digital agent that can be set up to handle customer support, sales, or internal operations via chat.
No, the platform is designed for users with no technical knowledge to set up agents and workflows, though developers can use APIs for custom extensions.
Heyy connects with WhatsApp, Instagram, Messenger, and website chat widgets.
Heyy offers a Free tier, a Hobby plan starting at $49/month, a Pro plan at $149/month, and an Ultra plan at $499/month.
Source category: Customer Support
Source subcategory: AI Chatbot
