AI TOOL PROFILE
Haptik: Conversational AI Platform
- Customer Support
- AI Chatbot
- Enterprise organizations
- Large-scale e-commerce businesses
- Companies with global, multilingual customer bases
- Businesses requiring specific security and regulatory compliance
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Enterprise organizations, Large-scale e-commerce businesses, Companies with global, multilingual customer bases, Businesses requiring specific security and regulatory compliance
- Key use cases
- Automating Phone Support, Customer Service Automation, Lead Qualification, Booking and Reservations
- Integrations
- Shopify, Salesforce, HubSpot, Zendesk, Freshdesk
- Official website
- Visit Haptik official website
How AI is used
Haptik is a conversational AI platform designed to help businesses build and deploy AI agents for customer service, sales, and lead qualification. It features a no-code and low-code builder that supports training agents using unstructured data such as PDFs, CSVs, and websites.
The platform is intended for enterprise-scale use across various channels, including WhatsApp, Instagram, Facebook Messenger, and voice. It supports over 100 languages to help businesses manage global customer bases.
Buyers should note the platform's focus on enterprise security certifications, including ISO 27001 and HIPAA. Those with smaller operational needs should confirm if this enterprise focus aligns with their requirements.
Key capabilities include the ability to select from different AI models such as GPT, Claude, and llama, as well as a human hand-off system to transition complex conversations to live agents.
Key Features
No/Low-Code Builder
A tool for building and deploying AI agents without requiring extensive coding.
Multilingual Voice Agents
Voice-based AI that supports conversations in over 100 languages.
Enterprise Data Fine-Tuning
Supports training agents using internal documents such as PDFs, DOCX, PPTX, and CSVs.
Omnichannel Deployment
Supports deploying agents across Web, Voice, WhatsApp, Instagram, Facebook Messenger, and SMS.
Flexible Model Selection
Allows the use of different AI models, including GPT, llama, and Claude.
Human Hand-off
Provides a mechanism to escalate complex queries from the AI agent to a human representative.
Insights Agent
Analytics dashboards used to monitor agent performance, user sentiment, and SOP compliance.
Use Cases
Automating Phone Support
Using voice agents to handle phone queries through intent detection and multilingual support.
Customer Service Automation
Deploying support agents to resolve common queries across web and chat channels.
Lead Qualification
Using AI agents to capture and qualify leads for personalized engagement.
Booking and Reservations
Supporting the automation of booking processes and reservations via conversational interfaces.
Integrations
- Shopify
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- Magento
- Facebook Messenger
- Stripe
- PayPal
- Razorpay
FAQ
What channels does Haptik support?
- Haptik supports deployment across Web, Voice, WhatsApp, RCS Business Messaging, Instagram Direct, Facebook Messenger, and SMS.
Can Haptik be trained on company-specific data?
- Yes, the platform supports training AI agents using enterprise data such as PDFs, DOCX, PPTX, CSV files, and company websites.
Is Haptik suitable for healthcare businesses?
- Haptik is HIPAA compliant, which is designed to meet the security and privacy requirements of the healthcare industry.
Does Haptik allow human agents to take over a chat?
- Yes, it includes a human hand-off feature to escalate complex queries from AI agents to human representatives.
Source category: Customer Support
Source subcategory: AI Chatbot
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