{"best_for":["Enterprise organizations","Large-scale e-commerce businesses","Companies with global, multilingual customer bases","Businesses requiring specific security and regulatory compliance"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/haptik","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/haptik.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-024.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Haptik (https://aitoolsforbusiness.ai/haptik)"},"features":["No/Low-Code Builder: A tool for building and deploying AI agents without requiring extensive coding.","Multilingual Voice Agents: Voice-based AI that supports conversations in over 100 languages.","Enterprise Data Fine-Tuning: Supports training agents using internal documents such as PDFs, DOCX, PPTX, and CSVs.","Omnichannel Deployment: Supports deploying agents across Web, Voice, WhatsApp, Instagram, Facebook Messenger, and SMS.","Flexible Model Selection: Allows the use of different AI models, including GPT, llama, and Claude.","Human Hand-off: Provides a mechanism to escalate complex queries from the AI agent to a human representative.","Insights Agent: Analytics dashboards used to monitor agent performance, user sentiment, and SOP compliance."],"freshness_status":"fresh","name":"Haptik","pricing_note":"Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":null,"primary_category":"Customer Support","profile_last_verified":"2026-06-06T14:48:41.117Z","secondary_categories":[],"short_description":"Haptik is a conversational AI platform that provides a no-code builder for AI agents and multilingual voice agents for customer experiences.","slug":"haptik","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/haptik","use_cases":["Automating Phone Support: Using voice agents to handle phone queries through intent detection and multilingual support.","Customer Service Automation: Deploying support agents to resolve common queries across web and chat channels.","Lead Qualification: Using AI agents to capture and qualify leads for personalized engagement.","Booking and Reservations: Supporting the automation of booking processes and reservations via conversational interfaces."],"website_url":"https://haptik.ai/"}