AI TOOL PROFILE
Gleap: AI Customer Support and Feedback Software
- Customer Support
- AI Chatbot
- SaaS development teams
- Mobile app builders
- Small to mid-sized product teams
- Agencies managing client feedback
Pricing
Plans start at $119/month for the Team plan, with Enterprise plans from $799/month. Additional costs apply for AI responses ($0.04 per answer or $1 per resolution) and emails ($2 per 1,000 sent).
At a glance
- Best for
- SaaS development teams, Mobile app builders, Small to mid-sized product teams, Agencies managing client feedback
- Key use cases
- Automating Initial Support, Technical Bug Tracking, User Onboarding, Community-Led Development
- Integrations
- Jira, GitHub, Slack, Zapier, Linear
- Official website
- Visit Gleap tools official website
How AI is used
Gleap is a support and feedback platform designed for teams building mobile apps and websites. It serves as a hub for managing customer interactions, combining live chat with AI agents that help resolve tickets.
The tool is built for development teams who require technical support data, such as bug reporting that includes logs and screenshots. Beyond support, the platform includes tools for user onboarding and product management, such as guided tours and a public roadmap.
Buyers should confirm the pricing model, as it includes a base subscription and per-use costs for AI responses and email sending, which may affect the total monthly spend based on interaction volume.
Key Features
AI Support Agents
AI-powered assistants designed to answer questions and help resolve tickets automatically.
In-App Bug Reporting
Supports user bug reports that include logs and screenshots for development teams.
Multichannel Support
Supports conversations from email, WhatsApp, Instagram, and Facebook Messenger in one inbox.
Public Product Roadmap
A board where users can view upcoming features and vote on feature requests.
Product Tours and Checklists
Automated tours and interactive checklists to support user onboarding.
AI Copilot
Suggests answers to support team members to help them respond to customers.
Use Cases
Automating Initial Support
Using AI agents to handle common customer questions and support ticket resolution.
Technical Bug Tracking
Collecting user-reported bugs directly from the app, including technical logs for the dev team.
User Onboarding
Creating guided product tours and checklists to help new users navigate a website or app.
Community-Led Development
Sharing a public roadmap and allowing users to vote on feature priorities.
Integrations
- Jira
- GitHub
- Slack
- Zapier
- Linear
- HubSpot
- Zendesk
- Trello
- Salesforce
- Asana
- Notion
- ClickUp
- Microsoft Teams
- Discord
- Stripe
- Calendly
- Shopify
- Aircall
FAQ
How is Gleap's pricing calculated?
- Pricing consists of a base subscription fee (starting at $119/month for the Team plan) plus charges for AI tokens and outbound emails.
What happens if a business exceeds 100,000 monthly active users?
- Users who surpass 100,000 MAUs may be transitioned to custom Enterprise plans.
Does Gleap support technical bug reporting?
- Yes, it provides in-app bug reporting that includes logs and screenshots to support development teams.
Source category: Customer Support
Source subcategory: AI Chatbot
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