FeedCheck Review: Review Management Software
FeedCheck helps multi-location brands and consumer goods companies monitor customer feedback. It is designed for teams that need to centralize reviews from various marketplaces and track sentiment trends.
At a glance
- Category
- Customer Support
- Best for
- Multi-location brands, Consumer goods companies, eCommerce businesses, Hospitality and service providers
- Pricing
- Plans start at $129/month for the Lite tier and $330/month for the Plus tier, with custom pricing for Enterprise. Costs vary based on the number of products and channels monitored.
- Key use cases
- Multi-location Brand Monitoring, Product Performance Analysis, Reputation Management, Market Research
- Integrations
- Slack, Zendesk, Grow, Twilio, Excel import
- Official website
- feedcheck.co
FeedCheck is a review management platform designed to centralize customer feedback for brands selling across multiple channels. It aggregates reviews from sources such as Amazon, Google Maps, Walmart, and TripAdvisor, allowing users to track feedback in one location.
The tool is built for multi-location brands, eCommerce businesses, and consumer goods companies. It supports roles such as brand managers, customer success teams, and COOs who need to track reputation and product performance across different regions or branches.
Capabilities include sentiment analysis for specific topics like pricing and quality, as well as AI-powered response suggestions that can be adjusted to fit a brand's tone. The platform also supports tracking competitor performance to identify market strengths and weaknesses.
Buyers should confirm that pricing varies based on the number of products and channels being monitored, and some features like social listening are available as add-ons.
Key Features
Collects and organizes reviews from platforms including Amazon, Target, Walmart, Best Buy, Google Maps, and TripAdvisor.
Generates personalized response drafts that can be customized to match the brand's voice and tone.
Tracks customer emotions and recurring themes across specific topics such as pricing, features, delivery, and quality.
Notifications for new reviews or spikes in review volume to help identify emerging issues.
Provides comparison graphs and performance trends between the user's brand and selected competitors.
Tools to gather and display customer reviews directly on a company website.
Use Cases
Aggregating guest feedback across various hotel, restaurant, or retail branches to identify patterns in service quality.
Using sentiment analysis to identify customer feedback regarding product pricing and quality.
Responding to reviews from a central dashboard using AI-assisted drafts to maintain brand image.
Monitoring competitor review trends to identify market gaps or areas for product improvement.
Best For
Integrations
Pricing
Plans start at $129/month for the Lite tier and $330/month for the Plus tier, with custom pricing for Enterprise. Costs vary based on the number of products and channels monitored.
FAQ
It supports major channels including Amazon, Target, Walmart, Best Buy, Google Maps, and TripAdvisor, with the ability to add other niche channels upon request.
The AI generates personalized response drafts based on the review content, which users can then customize to match their brand voice.
Pricing starts at $129/month for Lite and $330/month for Plus, while Enterprise plans are custom priced. Costs are influenced by the number of channels and products monitored.
Yes, users can add competitor brands to their account to access comparison graphs and sentiment breakdowns.
Source category: Customer Support
Source subcategory: Review Management
