Digitalpilot: AI Control Tower for Fixed Operations
Digitalpilot helps automotive service advisors and fixed operations leaders manage repair orders and customer follow-ups. It is designed for dealerships looking to reduce manual admin tasks without replacing their current DMS.
At a glance
- Category
- Operations
- Best for
- Automotive dealerships, Service advisors, Fixed operations managers, Dealership technicians
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Managing Repair Order Flow, Customer Communication, Parts Tracking, Advisor Training Support
- Official website
- digitalpilot.ai
Digitalpilot is an AI-powered control tower for automotive dealership fixed operations. Instead of replacing existing software, it overlays the dealership's current DMS, inspection tools, calendars, and parts systems, which may help staff avoid switching between multiple tabs or managing new logins.
The software is designed for service advisors, technicians, and fixed operations managers. It helps identify stalled repair orders, declined multi-point inspections (MPIs), and missed customer follow-ups, then provides nudges to help the team take the next step.
It includes an Advisor Assist Mode that provides coaching and supports the creation of customer-friendly repair explanations and status updates. This is designed to help junior advisors manage customer communications.
Buyers should confirm how the notification system fits into their specific daily workflow and check the specific DMS compatibility for their dealership.
Key Features
Connects to and overlays existing DMS, inspection tools, and calendars to provide a single view of operations.
Flags stalled repair orders, incomplete warranty stories, and delayed parts in real time.
Provides automated reminders and nudges for advisors to follow up with customers.
Offers on-the-fly coaching and supports auto-generated customer-friendly repair explanations and status updates.
An AI assistant that detects missing parts for upcoming jobs and incomplete MPI sales.
Use Cases
Identifying which repair orders are stalled and determining the necessary next steps to move them forward.
Using auto-generated status updates and repair explanations to keep customers informed.
Tracking delayed parts and alerting advisors when parts arrive for specific repair orders.
Supporting junior advisors with on-the-fly coaching to assist with customer interactions.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
No, Digitalpilot is designed to overlay your existing DMS, inspection tools, and calendars without requiring a system switch or new logins.
According to the provider, most teams are live in under a week with a light-touch onboarding process.
No formal training is required, as the interface is designed for dealership workflows and uses simple notifications.
Source category: Operations
Source subcategory: Fleet Management
