AI TOOL PROFILE
Deflection AI Customer Service Automation
- Customer Support
- AI Chatbot
- Customer Support Teams
- Businesses with high ticket volumes
- Companies with existing online help centers
- Organizations needing 24/7 automated support
Pricing
The Starter plan is $1 per resolved ticket with no minimums. Enterprise pricing is custom. A free trial is available providing $200 in credits.
At a glance
- Best for
- Customer Support Teams, Businesses with high ticket volumes, Companies with existing online help centers, Organizations needing 24/7 automated support
- Key use cases
- Automating Ticket Resolutions, Voice Support Automation, Automated Task Processing, Knowledge Base Scaling
- Integrations
- Open AI, AWS, Mailgun, Twilio, SendGrid
- Official website
- Visit Deflection official website
How AI is used
Deflection is an AI-driven customer service platform designed to automate interactions across multiple channels. It uses chatbots, email automation, and voice-based phone systems to handle customer inquiries.
The software is built for customer support teams that want to reduce manual ticket volume. It supports training the AI using a company's existing data, such as help centers and historical tickets, to help ensure responses remain relevant to the business.
The platform includes an actions library that may connect to internal systems. This is designed to support tasks such as processing refunds or booking sales.
Buyers should consider the usage-based pricing model, where costs are tied to the number of resolved tickets. Buyers should also confirm how the AI integrates with their specific backend systems to ensure the actions functionality meets their operational needs.
Key Features
Chat and Email Automation
Provides white-labeled AI support for chat and email channels.
Phone Automation
Supports incoming and outgoing calls using AI voice interactions.
Learning Center
Designed to learn from a business's website, help center, and historical ticket data.
Actions Library
Designed to connect to external systems and databases to support tasks like processing refunds or booking sales.
Multi-channel Support
Supports automated availability across different communication channels.
Use Cases
Automating Ticket Resolutions
Using AI chatbots to handle common chat and email queries based on existing knowledge base content.
Voice Support Automation
Deploying AI phone systems to answer customer calls 24/7.
Automated Task Processing
Connecting the AI to internal systems via the actions library to help manage order shipping or cancellations.
Knowledge Base Scaling
Training the AI on a company's FAQ and help center to provide automated answers to customers.
Integrations
- Open AI
- AWS
- Mailgun
- Twilio
- SendGrid
- Sentry.io
- New Relic
- Vercel
FAQ
How does Deflection's pricing work?
- Deflection uses a usage-based model charging $1 per resolved ticket. A resolved ticket is defined as a conversation that does not require a human hand-off and has at least three interactions.
What is included in the free trial?
- The free trial provides $200 in credits upon sign-up with no credit card required.
How does the AI learn about my business?
- The platform's learning center is designed to ingest data from your website, help center, and historical customer tickets.
Can Deflection perform tasks beyond answering questions?
- Yes, through the Actions Library, the AI is designed to connect to systems to support tasks such as processing refunds or booking sales.
Source category: Customer Support
Source subcategory: AI Chatbot
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Chatbot software type
Related listings that share the same software type for comparison and shortlisting.
