{"best_for":["Customer Support Teams","Businesses with high ticket volumes","Companies with existing online help centers","Organizations needing 24/7 automated support"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/deflection","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/deflection.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-015.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Deflection (https://aitoolsforbusiness.ai/deflection)"},"features":["Chat and Email Automation: Provides white-labeled AI support for chat and email channels.","Phone Automation: Supports incoming and outgoing calls using AI voice interactions.","Learning Center: Designed to learn from a business's website, help center, and historical ticket data.","Actions Library: Designed to connect to external systems and databases to support tasks like processing refunds or booking sales.","Multi-channel Support: Supports automated availability across different communication channels."],"freshness_status":"fresh","name":"Deflection","pricing_note":"The Starter plan is $1 per resolved ticket with no minimums. Enterprise pricing is custom. A free trial is available providing $200 in credits.","pricing_url":"https://www.deflection.ai/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T14:04:01.132Z","secondary_categories":[],"short_description":"Deflection is an AI-powered customer service platform that supports automation across chat, email, and phone channels.","slug":"deflection","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/deflection","use_cases":["Automating Ticket Resolutions: Using AI chatbots to handle common chat and email queries based on existing knowledge base content.","Voice Support Automation: Deploying AI phone systems to answer customer calls 24/7.","Automated Task Processing: Connecting the AI to internal systems via the actions library to help manage order shipping or cancellations.","Knowledge Base Scaling: Training the AI on a company's FAQ and help center to provide automated answers to customers."],"website_url":"https://deflection.ai/"}