AI TOOL PROFILE
Customerly: AI Customer Support Suite
- Customer Support
- AI Assistant
- SaaS companies
- Startups
- Growing support teams
Pricing
Plans start at $19 per seat monthly for the Core plan. AI conversations are billed at $0.45 per resolved interaction.
At a glance
- Best for
- SaaS companies, Startups, Growing support teams
- Key use cases
- Automating Support Tickets, Managing Customer Feedback, Self-Service Support, Onboarding Automation
- Integrations
- Zapier, Facebook Messenger, Calendly, REST API
- Official website
- Visit Customerly official website
How AI is used
Customerly is a customer support platform designed for SaaS teams and startups. It centers around an AI assistant named Aura, which is designed to handle common support requests and escalate complex issues to human agents.
The suite includes communication tools such as live chat, a shared inbox for email, and a customizable help center. It also provides tools for gathering user feedback through NPS and CSAT surveys to help teams monitor satisfaction in real time.
Buyers should confirm the specific way AI conversations are billed, as costs are based on resolved interactions. It is also recommended to verify how automation flows align with specific customer onboarding or support processes.
Key Features
Aura AI Assistant
An AI agent designed to resolve support requests by learning from the knowledge base and canned responses.
Live Chat and Shared Inbox
Supports customer messaging and allows teams to respond to emails from a central location.
Help Center
A knowledge base that supports custom domains and multi-language content.
Chatflows Automation
Visual builders used to create automated support or onboarding paths to guide users to answers.
NPS and CSAT Surveys
In-app surveys designed to measure customer loyalty and satisfaction.
Team Analytics
Provides metrics to track team performance and support quality.
Use Cases
Automating Support Tickets
Using the AI assistant to handle common questions to reduce the manual load on agents.
Managing Customer Feedback
Deploying NPS and CSAT surveys to identify churn risks and collect product feedback.
Self-Service Support
Building a multi-language help center to let customers find answers independently.
Onboarding Automation
Creating chatflows to guide new users through the product setup process.
Integrations
- Zapier
- Facebook Messenger
- Calendly
- REST API
FAQ
How does Customerly bill for AI usage?
- AI usage is billed per resolved conversation at $0.45 each. Plans include a set number of AI conversation credits monthly.
Who is Customerly designed for?
- It is designed for SaaS companies, startups, and growing teams that need to scale their support.
Does Customerly support multiple languages?
- Yes, it offers multi-language help center content and an instant translation feature within the chat.
Source category: Customer Support
Source subcategory: AI Assistant
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Assistant software type
Related listings that share the same software type for comparison and shortlisting.
