Customerly: AI Customer Support Suite
Customerly helps SaaS companies and startups automate support tickets through its AI agent. It is designed for growing teams that want to manage ticket volumes without increasing headcount.
At a glance
- Category
- Customer Support
- Best for
- SaaS companies, Startups, Growing support teams
- Pricing
- Plans start at $19 per seat monthly for the Core plan. AI conversations are billed at $0.45 per resolved interaction.
- Key use cases
- Automating Support Tickets, Managing Customer Feedback, Self-Service Support, Onboarding Automation
- Integrations
- Zapier, Facebook Messenger, Calendly, REST API
- Official website
- customerly.io
Customerly is a customer support platform designed for SaaS teams and startups. It centers around an AI assistant named Aura, which is designed to handle common support requests and escalate complex issues to human agents.
The suite includes communication tools such as live chat, a shared inbox for email, and a customizable help center. It also provides tools for gathering user feedback through NPS and CSAT surveys to help teams monitor satisfaction in real time.
Buyers should confirm the specific way AI conversations are billed, as costs are based on resolved interactions. It is also recommended to verify how automation flows align with specific customer onboarding or support processes.
Key Features
An AI agent designed to resolve support requests by learning from the knowledge base and canned responses.
Supports customer messaging and allows teams to respond to emails from a central location.
A knowledge base that supports custom domains and multi-language content.
Visual builders used to create automated support or onboarding paths to guide users to answers.
In-app surveys designed to measure customer loyalty and satisfaction.
Provides metrics to track team performance and support quality.
Use Cases
Using the AI assistant to handle common questions to reduce the manual load on agents.
Deploying NPS and CSAT surveys to identify churn risks and collect product feedback.
Building a multi-language help center to let customers find answers independently.
Creating chatflows to guide new users through the product setup process.
Best For
Integrations
Pricing
Plans start at $19 per seat monthly for the Core plan. AI conversations are billed at $0.45 per resolved interaction.
FAQ
AI usage is billed per resolved conversation at $0.45 each. Plans include a set number of AI conversation credits monthly.
It is designed for SaaS companies, startups, and growing teams that need to scale their support.
Yes, it offers multi-language help center content and an instant translation feature within the chat.
Source category: Customer Support
Source subcategory: AI Assistant
