{"best_for":["SaaS companies","Startups","Growing support teams"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/customerly","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/customerly.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-014.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Customerly (https://aitoolsforbusiness.ai/customerly)"},"features":["Aura AI Assistant: An AI agent designed to resolve support requests by learning from the knowledge base and canned responses.","Live Chat and Shared Inbox: Supports customer messaging and allows teams to respond to emails from a central location.","Help Center: A knowledge base that supports custom domains and multi-language content.","Chatflows Automation: Visual builders used to create automated support or onboarding paths to guide users to answers.","NPS and CSAT Surveys: In-app surveys designed to measure customer loyalty and satisfaction.","Team Analytics: Provides metrics to track team performance and support quality."],"freshness_status":"fresh","name":"Customerly","pricing_note":"Plans start at $19 per seat monthly for the Core plan. AI conversations are billed at $0.45 per resolved interaction.","pricing_url":"https://customerly.io/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-05T04:26:41.131Z","secondary_categories":[],"short_description":"Customerly is a customer support suite that combines an AI inbox assistant with live chat and help center tools for support teams.","slug":"customerly","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/customerly","use_cases":["Automating Support Tickets: Using the AI assistant to handle common questions to reduce the manual load on agents.","Managing Customer Feedback: Deploying NPS and CSAT surveys to identify churn risks and collect product feedback.","Self-Service Support: Building a multi-language help center to let customers find answers independently.","Onboarding Automation: Creating chatflows to guide new users through the product setup process."],"website_url":"https://customerly.io/"}