AI TOOL PROFILE
Converso tools: AI-Powered Helpdesk Software
- Customer Support
- AI Chatbot
- Small businesses
- Mid-market companies
- Customer support teams
- Sales and lead generation teams
Pricing
Plans include a free tier at $0/month, Pro plans starting at $19/month, and Business plans at $49/month. Annual billing offers a 25% discount. A 14-day free trial is available.
At a glance
- Best for
- Small businesses, Mid-market companies, Customer support teams, Sales and lead generation teams
- Key use cases
- First-Line Support Automation, Lead Capture and Qualification, Omnichannel Team Collaboration, Automating Administrative Tasks
- Integrations
- OpenAI, Voiceflow, Xero, Quickbooks, Stripe
- Official website
- Visit Converso tools official website
How AI is used
Converso tools is an omnichannel helpdesk platform that combines AI agents with human support. The software allows businesses to train AI agents on company data and knowledge bases to provide automated responses across webchat, WhatsApp, and SMS.
It is designed for small to mid-market businesses seeking to reduce manual workload for front-line agents. When an AI agent cannot resolve a query, the system supports handover to a human team member who can take over the conversation with the chat history.
Buyers should confirm pricing tiers based on user count and contact limits. Those using external AI platforms can connect their agents to the tool to customize agent behavior.
Key Features
AI Agent Deployment
Supports creating and training AI agents using company product data and FAQs for automated customer interactions.
Omnichannel Shared Inbox
Centralizes conversations from webchat, WhatsApp, and SMS into one workspace for team collaboration.
Human Handover
Supports transferring AI conversations to human agents while preserving the context of the chat.
Lead Generation Tools
AI agents can capture prospect names, emails, and phone numbers to save as contacts for follow-up.
Workflow Automation
Designed to trigger back-office processes such as CRM updates and calendar event creation.
AI Platform Integration
Supports connecting agents built in OpenAI and Voiceflow.
Use Cases
First-Line Support Automation
Using AI agents to answer common product questions and handle basic queries across multiple channels.
Lead Capture and Qualification
Deploying AI agents to respond to prospects and gather contact details for the sales team.
Omnichannel Team Collaboration
Managing customer interactions from WhatsApp and webchat in a single inbox.
Automating Administrative Tasks
Using AI agents to fetch plan details or update CRM records through workflows.
Integrations
- OpenAI
- Voiceflow
- Xero
- Quickbooks
- Stripe
FAQ
What does Converso tools do?
- It is an AI-powered helpdesk that enables businesses to deploy AI agents to automate first-line support and lead generation across webchat, WhatsApp, and SMS.
Can human agents take over from the AI?
- Yes, the platform supports human handover, allowing a team member to enter the conversation when a query is too complex for the AI agent.
What are the pricing options for Converso tools?
- It offers a free tier for micro-businesses, a Pro plan starting at $19/month, and a Business plan at $49/month, with a 14-day free trial available.
Source category: Customer Support
Source subcategory: AI Chatbot
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