Conversly: AI Voice and Video Customer Support
Conversly helps customer success teams automate routine inquiries using voice and video AI. It is designed for businesses looking to provide around-the-clock support.
At a glance
- Category
- Customer Support
- Best for
- E-commerce brands, SaaS companies, Small and medium-sized businesses
- Pricing
- Pricing is usage-based, starting at $0.04 per minute for voice agents and $0.08 per minute for video agents. New users receive a one-time $10 credit upon signup.
- Key use cases
- Post-Order Experience, Cart Recovery, User Onboarding, Internal Team Training
- Integrations
- CRM, Helpdesk
- Official website
- www.conversly.ai/
Conversly is an AI-powered customer success platform that provides voice and video agents to interact with customers in real time. The tool is designed for businesses that handle common queries, such as order status updates or login assistance, and want to offer 24/7 availability.
The platform offers three agent types: voice support for general queries, login agents for passwordless authentication, and video agents for visual guidance and screen sharing. It is designed to integrate with CRM and helpdesk tools to maintain customer context.
Buyers should note that the platform uses a usage-based pricing model. While it supports fast deployment, businesses should verify that the concurrent call limits meet their peak traffic requirements.
Key Features
Automates inbound customer calls for tasks like order status, delivery updates, and refunds.
Provides video interaction and screen sharing to guide users through workflows in real time.
Supports a passwordless login flow to verify and sign in users via voice.
Designed to connect with SaaS tools to pull customer context and log interactions.
Follows SOC 2, ISO, and GDPR standards with data encryption at rest and in transit.
Use Cases
Using voice agents to follow up after delivery to collect reviews or explain warranty details.
Reaching out to shoppers who abandoned carts to answer questions or offer incentives.
Deploying video assistants to walk new customers through product steps.
Using video sessions to demo product features and quiz internal support reps.
Best For
Integrations
Pricing
Pricing is usage-based, starting at $0.04 per minute for voice agents and $0.08 per minute for video agents. New users receive a one-time $10 credit upon signup.
FAQ
Conversly uses a usage-based model starting at $0.04 per minute for voice agents and $0.08 per minute for video agents, with $10 in free credits for new signups.
Yes, it is designed to connect with CRM, helpdesk, and other SaaS tools to pull customer context and log interactions.
The vendor states that customer conversations are not used to train public models and the business retains ownership of the data.
Voice agents handle audio calls for tasks like order updates, while video agents provide real time visual guidance and screen sharing.
Source category: Customer Support
Source subcategory: Voice AI
