AI TOOL PROFILE
Conversly: AI Voice and Video Customer Support
- Customer Support
- Voice AI
- E-commerce brands
- SaaS companies
- Small and medium-sized businesses
Pricing
Pricing is usage-based, starting at $0.04 per minute for voice agents and $0.08 per minute for video agents. New users receive a one-time $10 credit upon signup.
At a glance
- Best for
- E-commerce brands, SaaS companies, Small and medium-sized businesses
- Key use cases
- Post-Order Experience, Cart Recovery, User Onboarding, Internal Team Training
- Integrations
- CRM, Helpdesk
- Official website
- Visit Conversly official website
How AI is used
Conversly is an AI-powered customer success platform that provides voice and video agents to interact with customers in real time. The tool is designed for businesses that handle common queries, such as order status updates or login assistance, and want to offer 24/7 availability.
The platform offers three agent types: voice support for general queries, login agents for passwordless authentication, and video agents for visual guidance and screen sharing. It is designed to integrate with CRM and helpdesk tools to maintain customer context.
Buyers should note that the platform uses a usage-based pricing model. While it supports fast deployment, businesses should verify that the concurrent call limits meet their peak traffic requirements.
Key Features
Voice Support Agents
Automates inbound customer calls for tasks like order status, delivery updates, and refunds.
Video Support Agents
Provides video interaction and screen sharing to guide users through workflows in real time.
Login Authentication Agents
Supports a passwordless login flow to verify and sign in users via voice.
CRM and Helpdesk Integration
Designed to connect with SaaS tools to pull customer context and log interactions.
Compliance Standards
Follows SOC 2, ISO, and GDPR standards with data encryption at rest and in transit.
Use Cases
Post-Order Experience
Using voice agents to follow up after delivery to collect reviews or explain warranty details.
Cart Recovery
Reaching out to shoppers who abandoned carts to answer questions or offer incentives.
User Onboarding
Deploying video assistants to walk new customers through product steps.
Internal Team Training
Using video sessions to demo product features and quiz internal support reps.
Integrations
- CRM
- Helpdesk
FAQ
How does Conversly pricing work?
- Conversly uses a usage-based model starting at $0.04 per minute for voice agents and $0.08 per minute for video agents, with $10 in free credits for new signups.
Can Conversly integrate with my existing tools?
- Yes, it is designed to connect with CRM, helpdesk, and other SaaS tools to pull customer context and log interactions.
Is my customer data used to train AI models?
- The vendor states that customer conversations are not used to train public models and the business retains ownership of the data.
What is the difference between the voice and video agents?
- Voice agents handle audio calls for tasks like order updates, while video agents provide real time visual guidance and screen sharing.
Source category: Customer Support
Source subcategory: Voice AI
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