AI TOOL PROFILE
Chatway: Live Chat and AI Chatbot for Websites
- Customer Support
- AI Assistant
- Small businesses
- eCommerce store owners
- SaaS companies
- Professional service providers
- Nonprofit organizations
Pricing
Paid plans range from $24 to $149 per month. A free forever plan is available. AI capabilities are an add-on priced at $0.50 per resolved conversation.
At a glance
- Best for
- Small businesses, eCommerce store owners, SaaS companies, Professional service providers, Nonprofit organizations
- Key use cases
- Automating Common Inquiries, eCommerce Customer Support, Multi-Channel Message Management, Lead Qualification
- Integrations
- Shopify, WooCommerce, Facebook Messenger, Instagram, Mailchimp
- Official website
- Visit chatway official website
How AI is used
Chatway is a live chat and AI chatbot platform for websites. It provides a chat widget for visitors and a centralized dashboard for support teams to manage conversations from their website, email, Facebook Messenger, and Instagram.
The tool is designed for small business owners and support teams. It includes an AI Support Agent that can be trained on a company's own content to provide automated answers 24/7, which may help reduce the manual workload for human agents.
Buyers should note that the Free plan is limited to a single agent and 30 days of chat history. Features such as automation, live translation, and multiple team seats are available in paid tiers.
Integration options include deep syncing for Shopify and WooCommerce stores and support for various website builders.
Key Features
AI Support Agent
An automated agent trained on provided website content and knowledge bases to answer customer questions 24/7.
Unified Inbox
Consolidates messages from live chat, email, Facebook Messenger, and Instagram into a single dashboard.
eCommerce Integration
Syncs with Shopify and WooCommerce to provide order and cart insights during conversations.
Multilingual Support
Supports a multilingual widget and live translation for messages in 20+ languages.
Visitor Insights
Allows agents to see who is currently browsing the website, their location, and the pages they are viewing.
Automation Rules
Supports custom triggers and workflows for greeting visitors, assigning tags, and managing chats.
Use Cases
Automating Common Inquiries
Using the AI Support Agent to answer repetitive questions about pricing or policies based on a company knowledge base.
eCommerce Customer Support
Accessing a customer's cart and order history via Shopify or WooCommerce to assist with purchase decisions.
Multi-Channel Message Management
Managing direct messages from Instagram and Facebook alongside website chats in one dashboard.
Lead Qualification
Using pre-chat forms to gather visitor details before a conversation begins.
Integrations
- Shopify
- WooCommerce
- Facebook Messenger
- Mailchimp
- WordPress
- Wix
- BigCommerce
- Square
FAQ
Does Chatway have a free version?
- Yes, Chatway offers a Free Forever plan that includes one agent seat, unlimited conversations, and basic widget customization.
How does the AI Support Agent pricing work?
- The AI Support Agent is an add-on for all plans. Users get 10 free AI conversations to start, then it costs $0.50 per resolved conversation.
Can I manage social media messages in Chatway?
- Yes, Chatway integrates with Facebook Messenger and Instagram, allowing you to reply to DMs directly from the unified dashboard.
Source category: Customer Support
Source subcategory: AI Assistant
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