Chatway: Live Chat and AI Chatbot for Websites
Chatway helps small businesses manage customer communications through a unified inbox. It is designed for teams that want to automate repetitive questions using an AI agent while maintaining human support.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, eCommerce store owners, SaaS companies, Professional service providers, Nonprofit organizations
- Pricing
- Paid plans range from $24 to $149 per month. A free forever plan is available. AI capabilities are an add-on priced at $0.50 per resolved conversation.
- Key use cases
- Automating Common Inquiries, eCommerce Customer Support, Multi-Channel Message Management, Lead Qualification
- Integrations
- Shopify, WooCommerce, Facebook Messenger, Instagram, Mailchimp
- Official website
- chatway.app
Chatway is a live chat and AI chatbot platform for websites. It provides a chat widget for visitors and a centralized dashboard for support teams to manage conversations from their website, email, Facebook Messenger, and Instagram.
The tool is designed for small business owners and support teams. It includes an AI Support Agent that can be trained on a company's own content to provide automated answers 24/7, which may help reduce the manual workload for human agents.
Buyers should note that the Free plan is limited to a single agent and 30 days of chat history. Features such as automation, live translation, and multiple team seats are available in paid tiers.
Integration options include deep syncing for Shopify and WooCommerce stores and support for various website builders.
Key Features
An automated agent trained on provided website content and knowledge bases to answer customer questions 24/7.
Consolidates messages from live chat, email, Facebook Messenger, and Instagram into a single dashboard.
Syncs with Shopify and WooCommerce to provide order and cart insights during conversations.
Supports a multilingual widget and live translation for messages in 20+ languages.
Allows agents to see who is currently browsing the website, their location, and the pages they are viewing.
Supports custom triggers and workflows for greeting visitors, assigning tags, and managing chats.
Use Cases
Using the AI Support Agent to answer repetitive questions about pricing or policies based on a company knowledge base.
Accessing a customer's cart and order history via Shopify or WooCommerce to assist with purchase decisions.
Managing direct messages from Instagram and Facebook alongside website chats in one dashboard.
Using pre-chat forms to gather visitor details before a conversation begins.
Best For
Integrations
Pricing
Paid plans range from $24 to $149 per month. A free forever plan is available. AI capabilities are an add-on priced at $0.50 per resolved conversation.
FAQ
Yes, Chatway offers a Free Forever plan that includes one agent seat, unlimited conversations, and basic widget customization.
The AI Support Agent is an add-on for all plans. Users get 10 free AI conversations to start, then it costs $0.50 per resolved conversation.
Yes, Chatway integrates with Facebook Messenger and Instagram, allowing you to reply to DMs directly from the unified dashboard.
Source category: Customer Support
Source subcategory: AI Assistant
