{"best_for":["Small businesses","eCommerce store owners","SaaS companies","Professional service providers","Nonprofit organizations"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/chatway","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/chatway.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-010.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: chatway (https://aitoolsforbusiness.ai/chatway)"},"features":["AI Support Agent: An automated agent trained on provided website content and knowledge bases to answer customer questions 24/7.","Unified Inbox: Consolidates messages from live chat, email, Facebook Messenger, and Instagram into a single dashboard.","eCommerce Integration: Syncs with Shopify and WooCommerce to provide order and cart insights during conversations.","Multilingual Support: Supports a multilingual widget and live translation for messages in 20+ languages.","Visitor Insights: Allows agents to see who is currently browsing the website, their location, and the pages they are viewing.","Automation Rules: Supports custom triggers and workflows for greeting visitors, assigning tags, and managing chats."],"freshness_status":"fresh","name":"chatway","pricing_note":"Paid plans range from $24 to $149 per month. A free forever plan is available. AI capabilities are an add-on priced at $0.50 per resolved conversation.","pricing_url":"https://chatway.app/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-04T02:05:21.212Z","secondary_categories":[],"short_description":"Chatway is a live chat platform that combines a chat widget with an AI Support Agent to help businesses manage visitor inquiries.","slug":"chatway","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/chatway","use_cases":["Automating Common Inquiries: Using the AI Support Agent to answer repetitive questions about pricing or policies based on a company knowledge base.","eCommerce Customer Support: Accessing a customer's cart and order history via Shopify or WooCommerce to assist with purchase decisions.","Multi-Channel Message Management: Managing direct messages from Instagram and Facebook alongside website chats in one dashboard.","Lead Qualification: Using pre-chat forms to gather visitor details before a conversation begins."],"website_url":"https://chatway.app/"}