Amio: AI Chatbot for E-commerce
Amio helps e-commerce businesses automate customer support and sales conversations. It is designed for stores looking to manage support volume through AI-driven product recommendations and order inquiries.
At a glance
- Category
- Customer Support
- Best for
- E-commerce store owners, Online retail operations managers, Shopify and WooCommerce merchants, Customer support leads in e-commerce
- Pricing
- Pricing starts at €150/month for the Chatbot Starter plan (400 messages). An AI Expert plan is available for €350/month (1,000 messages), and an AI Scale plan starts from €2,950/month for unlimited messages. Annual billing offers a 20% discount.
- Key use cases
- Automating Customer Support, AI-Driven Product Discovery, Sales Conversation Support
- Integrations
- Shopify, WooCommerce, WordPress, Magento, Adobe Commerce
- Official website
- amio.io
Amio is an AI-powered chatbot platform for e-commerce businesses. It allows store owners to build shopping assistants that can handle pre- and post-purchase questions by utilizing store data, such as product feeds, uploaded documents, or scraped web content.
The tool is designed for e-commerce stores that want to automate routine inquiries while maintaining a specific brand voice. It supports several e-commerce platforms and helpdesk tools to facilitate the handover from AI to a live human agent for complex issues.
Buyers should note that the platform offers tiers based on the volume of automated messages. Depending on traffic, a higher-tier plan may be necessary to meet message requirements.
Additionally, Amio provides documentation regarding EU AI Act compliance, classifying itself as a limited-risk AI system, which may be a consideration for businesses operating within the European Union.
Key Features
Allows the chatbot to access product details, descriptions, and stock availability via XML feeds.
Supports data import through PDF, CSV files, and web scraping with automatic data refresh.
Enables users to define the style, copy, and emoji use of the chatbot to align with their brand.
A no-code builder for creating predefined answers and reusable conversational blocks.
Connects with helpdesk systems to support transitions from the AI to a live agent.
Supports chat events that trigger welcome messages or guides for customers.
Use Cases
Handling common pre- and post-purchase questions and order status inquiries.
Guiding shoppers to relevant products through a series of automated discovery questions.
Using a virtual shopping assistant to suggest relevant products and upsells in real time.
Best For
Integrations
Pricing
Pricing starts at €150/month for the Chatbot Starter plan (400 messages). An AI Expert plan is available for €350/month (1,000 messages), and an AI Scale plan starts from €2,950/month for unlimited messages. Annual billing offers a 20% discount.
FAQ
Amio can import data through XML product feeds, uploaded documents like PDFs and CSVs, or by scraping website content with automatic refreshes.
It supports several platforms including Shopify, WooCommerce, Magento, BigCommerce, Wix, and Squarespace.
Amio declares it is a limited-risk AI system under the EU AI Act, focusing on transparency and informing users they are interacting with an AI.
Amio integrates with helpdesks like Zendesk and Gorgias to support handoff from the AI to a live human agent.
Source category: Customer Support
Source subcategory: AI Chatbot
