xMatters: Automated Incident Management Platform
xMatters helps DevOps, SRE, and IT operations teams manage and resolve service incidents. It is designed for teams that need to automate on-call scheduling and alert routing.
At a glance
- Category
- Operations
- Best for
- IT Departments, DevOps Teams, SRE Teams, Mid-Market Companies, Enterprise Companies
- Pricing
- Pricing includes a Free tier for up to 10 users, a Starter plan at $9 per user per month, and a Base plan at $39 per user per month. The Advanced tier requires custom pricing.
- Key use cases
- Automated Incident Resolution, On-Call Coordination, DevOps Workflow Automation, Business Continuity Planning
- Integrations
- ServiceNow, Microsoft Azure, Google Cloud, Slack, Dynatrace
- Official website
- xmatters.com
xMatters is an automated incident management platform designed to help technical teams identify and resolve service disruptions. It acts as a coordination layer that connects monitoring tools to responders through automated workflows and alerting.
The software is built for DevOps, Site Reliability Engineering (SRE), and IT operations teams. It is designed to reduce noise from monitoring tools and ensure personnel are notified based on skill and availability.
Key capabilities include a visual flow designer for creating automated response toolchains and an AI agent that provides context and recommendations during an active incident. The platform is ISO 27001 certified and SOC 2 compliant, supporting requirements for regulated industries such as healthcare and financial services.
Buyers should evaluate their specific integration needs and the scale of their on-call rotations to determine which pricing tier fits their operational requirements.
Key Features
A visual, no-code workflow builder used to create automated incident management toolchains.
Uses an AI agent to surface context, recommendations, and potential root causes based on incident data.
Supports global on-call scheduling, rotating shifts, and escalation policies.
Correlates similar events and suppresses redundant alerts to reduce alert fatigue.
Defines application and technical services and visualizes dependencies to identify impacted services.
Tracks incident timelines and performance metrics such as MTTR and MTTA to inform post-incident reviews.
Use Cases
Triggering automated diagnostic or remediation workflows when monitoring tools detect a service anomaly.
Managing rotations and escalations to ensure the right resolver is reached for specific service types.
Integrating with monitoring tools to support the response to potential issues during new releases.
Orchestrating structured communications and emergency responses during wide-scale disruptions.
Best For
Integrations
Pricing
Pricing includes a Free tier for up to 10 users, a Starter plan at $9 per user per month, and a Base plan at $39 per user per month. The Advanced tier requires custom pricing.
FAQ
Yes, xMatters offers a Free plan for teams of up to 10 users with a limited feature set.
It provides global on-call scheduling, including rotating shifts, round-robin scheduling, and escalation policies.
Yes, it provides over 200 pre-built integrations with tools such as ServiceNow, Slack, Jira Cloud, and various monitoring platforms.
Plans include a Free tier, Starter ($9/user/month), Base ($39/user/month), and an Advanced tier with custom pricing.
Source category: Operations
Source subcategory: Workflow Automation
