AI TOOL PROFILE
xMatters: Automated Incident Management Platform
- Operations
- Workflow Automation
- IT Departments
- DevOps Teams
- SRE Teams
- Mid-Market Companies
- Enterprise Companies
Pricing
Pricing includes a Free tier for up to 10 users, a Starter plan at $9 per user per month, and a Base plan at $39 per user per month. The Advanced tier requires custom pricing.
At a glance
- Best for
- IT Departments, DevOps Teams, SRE Teams, Mid-Market Companies, Enterprise Companies
- Key use cases
- Automated Incident Resolution, On-Call Coordination, DevOps Workflow Automation, Business Continuity Planning
- Integrations
- ServiceNow, Microsoft Azure, Google Cloud, Slack, Dynatrace
- Official website
- Visit xMatters official website
How AI is used
xMatters is an automated incident management platform designed to help technical teams identify and resolve service disruptions. It acts as a coordination layer that connects monitoring tools to responders through automated workflows and alerting.
The software is built for DevOps, Site Reliability Engineering (SRE), and IT operations teams. It is designed to reduce noise from monitoring tools and ensure personnel are notified based on skill and availability.
Key capabilities include a visual flow designer for creating automated response toolchains and an AI agent that provides context and recommendations during an active incident. The platform is ISO 27001 certified and SOC 2 compliant, supporting requirements for regulated industries such as healthcare and financial services.
Buyers should evaluate their specific integration needs and the scale of their on-call rotations to determine which pricing tier fits their operational requirements.
Key Features
Flow Designer
A visual, no-code workflow builder used to create automated incident management toolchains.
AI-Powered Alerting
Uses an AI agent to surface context, recommendations, and potential root causes based on incident data.
On-Call Management
Supports global on-call scheduling, rotating shifts, and escalation policies.
AIOps Noise Reduction
Correlates similar events and suppresses redundant alerts to reduce alert fatigue.
Service Catalog and Mapping
Defines application and technical services and visualizes dependencies to identify impacted services.
Post-Incident Analytics
Tracks incident timelines and performance metrics such as MTTR and MTTA to inform post-incident reviews.
Use Cases
Automated Incident Resolution
Triggering automated diagnostic or remediation workflows when monitoring tools detect a service anomaly.
On-Call Coordination
Managing rotations and escalations to ensure the right resolver is reached for specific service types.
DevOps Workflow Automation
Integrating with monitoring tools to support the response to potential issues during new releases.
Business Continuity Planning
Orchestrating structured communications and emergency responses during wide-scale disruptions.
Integrations
- ServiceNow
- Microsoft Azure
- Google Cloud
- Slack
- Dynatrace
- Jira Cloud
- Zendesk
- New Relic
- Datadog
- Splunk
FAQ
Is xMatters free for small teams?
- Yes, xMatters offers a Free plan for teams of up to 10 users with a limited feature set.
How does xMatters handle on-call rotations?
- It provides global on-call scheduling, including rotating shifts, round-robin scheduling, and escalation policies.
Does xMatters integrate with other IT tools?
- Yes, it provides over 200 pre-built integrations with tools such as ServiceNow, Slack, Jira Cloud, and various monitoring platforms.
What are the pricing options for xMatters?
- Plans include a Free tier, Starter ($9/user/month), Base ($39/user/month), and an Advanced tier with custom pricing.
Source category: Operations
Source subcategory: Workflow Automation
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