{"best_for":["IT Departments","DevOps Teams","SRE Teams","Mid-Market Companies","Enterprise Companies"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/xmatters","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/xmatters.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-050.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: xMatters (https://aitoolsforbusiness.ai/xmatters)"},"features":["Flow Designer: A visual, no-code workflow builder used to create automated incident management toolchains.","AI-Powered Alerting: Uses an AI agent to surface context, recommendations, and potential root causes based on incident data.","On-Call Management: Supports global on-call scheduling, rotating shifts, and escalation policies.","AIOps Noise Reduction: Correlates similar events and suppresses redundant alerts to reduce alert fatigue.","Service Catalog and Mapping: Defines application and technical services and visualizes dependencies to identify impacted services.","Post-Incident Analytics: Tracks incident timelines and performance metrics such as MTTR and MTTA to inform post-incident reviews."],"freshness_status":"fresh","name":"xMatters","pricing_note":"Pricing includes a Free tier for up to 10 users, a Starter plan at $9 per user per month, and a Base plan at $39 per user per month. The Advanced tier requires custom pricing.","pricing_url":"https://xmatters.com/pricing","primary_category":"Operations","profile_last_verified":"2026-06-07T19:09:01.208Z","secondary_categories":[],"short_description":"xMatters is an incident management platform that uses AI-powered alerts and automated workflow orchestration to help IT and DevOps teams resolve service issues.","slug":"xmatters","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/xmatters","use_cases":["Automated Incident Resolution: Triggering automated diagnostic or remediation workflows when monitoring tools detect a service anomaly.","On-Call Coordination: Managing rotations and escalations to ensure the right resolver is reached for specific service types.","DevOps Workflow Automation: Integrating with monitoring tools to support the response to potential issues during new releases.","Business Continuity Planning: Orchestrating structured communications and emergency responses during wide-scale disruptions."],"website_url":"https://xmatters.com/"}