AI TOOL PROFILE
WOZTELL: Conversational Platform and WhatsApp Business API
- Customer Support
- AI Chatbot
- Small to medium businesses using WhatsApp for customer communication
- Customer support teams requiring multichannel centralization
- E-commerce sellers looking to integrate messaging with payments
- Organizations using AI for lead qualification
Pricing
Plans range from a Free tier (100 MAU) to paid tiers starting at $49/month. Annual plans may offer savings of up to 20%.
At a glance
- Best for
- Small to medium businesses using WhatsApp for customer communication, Customer support teams requiring multichannel centralization, E-commerce sellers looking to integrate messaging with payments, Organizations using AI for lead qualification
- Key use cases
- Automated Customer Support, Lead Generation and Qualification, Marketing Outreach, Payment Collection
- Integrations
- n8n, Zoho CRM, Zoho Bigin, PayPal, Stripe
- Official website
- Visit woztell official website
How AI is used
WOZTELL is a conversational platform designed to help businesses connect with customers through the WhatsApp Cloud API and other social messaging channels. It centralizes conversations from WhatsApp, Instagram, Facebook Messenger, and Webchat into a single interface for team management.
The tool supports businesses in sectors such as education, insurance, automotive, real estate, and healthcare. It includes a chatbot builder and ChatGPT integration, which helps create AI-driven responses based on a company's knowledge base.
Beyond messaging, the platform supports commerce features such as catalog integration and payment processing. It also offers a calling feature that allows agents to move a text conversation to a voice call within the same WhatsApp thread.
Buyers should confirm that while a free tier exists, using the WhatsApp API involves a different experience than the standard WhatsApp app, and certain messaging volumes or business-initiated conversations may incur additional costs beyond the monthly subscription.
Key Features
WhatsApp Cloud API
Provides access to official WhatsApp business features, including interactive buttons, lists, and WhatsApp Flows.
Multichannel Inbox
A team inbox that centralizes messages from WhatsApp, Instagram, Facebook Messenger, and Webchat.
AI Chatbot Builder
Includes a codeless builder and ChatGPT integration to create automated assistants using company-specific PDFs and FAQs.
Broadcast Messaging
Supports sending notifications and promotional updates to customers across supported channels.
Conversational Commerce
Integration with WhatsApp catalogs and payment processing via PayPal and Stripe.
WhatsApp Cloud Calling
Allows businesses to initiate or receive voice calls embedded within a WhatsApp conversation thread.
Use Cases
Automated Customer Support
Using AI chatbots to provide 24/7 responses to common inquiries and escalating complex cases to live agents.
Lead Generation and Qualification
Implementing automated flows to gather information from prospects and qualify leads.
Marketing Outreach
Sending broadcast messages for promotions, product updates, or appointment reminders.
Payment Collection
Integrating payment gateways to allow customers to complete purchases within the chat interface.
Integrations
- n8n
- Zoho CRM
- Zoho Bigin
- PayPal
- Stripe
- ChatGPT
FAQ
What is a MAU in WOZTELL pricing?
- MAU stands for Monthly Active Users, which records the number of unique users interacting with a channel per month.
Can I still use the regular WhatsApp app with WOZTELL?
- No. When using the WhatsApp Cloud API, you lose access to the standard WhatsApp mobile application and instead manage conversations through the WOZTELL platform.
How does the pricing work?
- Pricing consists of a fixed monthly subscription fee plus a prepayment deposit used to cover variable costs like WhatsApp conversation charges and extra MAUs.
Source category: Customer Support
Source subcategory: AI Chatbot
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Chatbot software type
Related listings that share the same software type for comparison and shortlisting.
