AI TOOL PROFILE
Wintouch: CRM for IBM i and AS/400
- Sales
- CRM
- Sales Teams
- Businesses using IBM i or AS/400
- Service providers needing lightweight ERP features
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Sales Teams, Businesses using IBM i or AS/400, Service providers needing lightweight ERP features
- Key use cases
- Legacy System Connectivity, Lead and Pipeline Management, Customer Service Operations, B2B Sales Administration
- Integrations
- Gmail, Google Calendar, Microsoft 365, Zapier, WordPress
- Official website
- Visit wintouch official website
How AI is used
Wintouch is a business management platform and CRM designed to support IBM i (iSeries) and AS/400 systems. It is available as an on-premise installation or an integrated cloud service, which allows businesses to maintain legacy data while using a modern interface.
The tool is intended for sales teams and service organizations that require integration with homegrown IBM i applications or existing ERPs. It supports back-office functions, including invoicing, quoting, and human resources, which may reduce the need for multiple separate subscriptions.
Beyond standard CRM tasks, the platform includes a browser-based 5250 terminal emulator that supports direct access to native IBM i applications, allowing users to interact with legacy systems within the Wintouch environment.
Buyers should confirm whether their specific IBM i configuration is compatible with the provided RPG integration modules and evaluate if the custom implementation process aligns with their internal technical resources.
Key Features
IBM i & AS/400 Integration
Modules written in RPG for data conversion and two-way synchronization with legacy systems.
5250 Terminal Emulator
A browser-based emulator that provides direct access to native IBM i and AS/400 applications.
Wintouch AI
Supports lead scoring, sales forecasting, sentiment analysis, and deal close probability predictions.
Service Ticketing
A customizable workflow for managing support requests with Kanban views and automated ticket assignment.
Low Code Application Builder
Tools for creating custom data structures and modifying the user interface via a drag-and-drop editor.
Web Forms
Customizable forms used to collect leads and service tickets directly into the system.
Use Cases
Legacy System Connectivity
Connecting CRM and cloud features to existing AS/400 or IBM i applications.
Lead and Pipeline Management
Tracking and scoring sales leads while using AI for forecasting and close probability.
Customer Service Operations
Managing support tickets through a defined workflow from reporting to resolution.
B2B Sales Administration
Handling quoting, invoicing, and account management within a single platform.
Integrations
- Gmail
- Google Calendar
- Microsoft 365
- Zapier
- WordPress
FAQ
What makes Wintouch different from standard CRMs?
- Wintouch is designed to integrate with IBM i and AS/400 systems, featuring native RPG integration modules and a built-in 5250 terminal emulator.
Does Wintouch offer AI capabilities?
- Yes, Wintouch AI supports lead scoring, sales forecasting, sentiment analysis, and predictions on the probability of closing a deal.
Can Wintouch be used as a cloud service?
- Yes, Wintouch is available as an integrated cloud service or as a locally installed on-premise solution.
Source category: Sales
Source subcategory: CRM
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