AI TOOL PROFILE
Whautomate: Omnichannel Customer Engagement Software
- Customer Support
- AI Chatbot
- Small businesses
- Healthcare clinics
- Fitness and wellness studios
- E-commerce sellers
- Educational centers
- NGOs
Pricing
Three paid tiers are available: PLUS (S$74.5/month), SCALE (S$149.5/month), and SUPREME (S$249.5/month). A 7-day free trial is available.
At a glance
- Best for
- Small businesses, Healthcare clinics, Fitness and wellness studios, E-commerce sellers, Educational centers
- Key use cases
- Automated Appointment Scheduling, Unified Customer Support, WhatsApp E-commerce, Targeted Marketing Campaigns
- Integrations
- WhatsApp Cloud API, OpenAI, Shopify, WooCommerce, Stripe
- Official website
- Visit whautomate official website
How AI is used
Whautomate is a customer engagement platform designed to centralize conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, and website live chat into a single team inbox. It is built for small businesses that need to maintain a presence across multiple messaging apps.
The software supports various automation tasks, such as handling common queries via GPT-powered chatbots and managing appointment or class scheduling. It also includes business tools such as a CRM for SMBs, inventory tracking, and e-invoicing to support digital workflows.
Buyers should consider the specific volume of contacts and messages they anticipate, as these are tiered across the paid plans. Additionally, as the software utilizes the WhatsApp Business API, users should confirm that Meta charges for conversations are billed separately from the platform subscription.
Key Features
Omnichannel Team Inbox
Centralizes messages from WhatsApp, Instagram, Messenger, Telegram, and Live Chat into one location for team collaboration.
AI Chatbots
GPT-powered bots that can be configured with business data to handle support, booking, and e-commerce queries.
No-Code Automation
Supports the creation of rules and triggers to send automated messages based on specific events.
Appointment and Class Booking
Supports self-scheduling through chatbots or a booking portal with automated reminders.
Bulk Messaging
Supports segmented broadcast campaigns via WhatsApp, email, and SMS.
Business Management Tools
Includes a CRM for SMBs, online form builder, inventory management, and e-invoicing.
Use Cases
Automated Appointment Scheduling
Helping clinics or salons handle booking requests and send confirmations via WhatsApp.
Unified Customer Support
Managing inquiries from various social media DMs and website chat in a single team dashboard.
WhatsApp E-commerce
Displaying product catalogues and processing orders directly within the WhatsApp interface.
Targeted Marketing Campaigns
Using customer segmentation to send broadcast messages to specific groups.
Integrations
- WhatsApp Cloud API
- OpenAI
- Shopify
- WooCommerce
- Stripe
- Razorpay
- MyFatoorah
- Thawani Pay
- PayTabs
- Google Meet
- Zoom
- Zapier
- Pabbly Connect
- Pipedream
- Lindy
FAQ
What messaging channels does Whautomate support?
- It supports WhatsApp Business API, Instagram DMs, Facebook Messenger, Telegram, and website Live Chat.
Does Whautomate provide a free trial?
- Yes, a 7-day free trial is available to test the platform before purchasing a plan.
How does the pricing work for WhatsApp messages?
- Whautomate does not charge a commission on messages; however, WhatsApp conversation fees are billed directly through Meta.
Can the chatbots be built without coding knowledge?
- Yes, the platform features a no-code chatbot builder with predefined templates for common business tasks.
Source category: Customer Support
Source subcategory: AI Chatbot
More tools in Customer Support
Other published listings in the Customer Support category.
More tools in the AI Chatbot software type
Related listings that share the same software type for comparison and shortlisting.
