Whautomate: Omnichannel Customer Engagement Software
Whautomate helps small businesses manage customer communications across WhatsApp and other social channels. It is designed for service-based teams that need to automate appointment bookings and customer support.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Healthcare clinics, Fitness and wellness studios, E-commerce sellers, Educational centers
- Pricing
- Three paid tiers are available: PLUS (S$74.5/month), SCALE (S$149.5/month), and SUPREME (S$249.5/month). A 7-day free trial is available.
- Key use cases
- Automated Appointment Scheduling, Unified Customer Support, WhatsApp E-commerce, Targeted Marketing Campaigns
- Integrations
- WhatsApp Cloud API, OpenAI, Shopify, WooCommerce, Stripe
- Official website
- whautomate.com
Whautomate is a customer engagement platform designed to centralize conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, and website live chat into a single team inbox. It is built for small businesses that need to maintain a presence across multiple messaging apps.
The software supports various automation tasks, such as handling common queries via GPT-powered chatbots and managing appointment or class scheduling. It also includes business tools such as a CRM for SMBs, inventory tracking, and e-invoicing to support digital workflows.
Buyers should consider the specific volume of contacts and messages they anticipate, as these are tiered across the paid plans. Additionally, as the software utilizes the WhatsApp Business API, users should confirm that Meta charges for conversations are billed separately from the platform subscription.
Key Features
Centralizes messages from WhatsApp, Instagram, Messenger, Telegram, and Live Chat into one location for team collaboration.
GPT-powered bots that can be configured with business data to handle support, booking, and e-commerce queries.
Supports the creation of rules and triggers to send automated messages based on specific events.
Supports self-scheduling through chatbots or a booking portal with automated reminders.
Supports segmented broadcast campaigns via WhatsApp, email, and SMS.
Includes a CRM for SMBs, online form builder, inventory management, and e-invoicing.
Use Cases
Helping clinics or salons handle booking requests and send confirmations via WhatsApp.
Managing inquiries from various social media DMs and website chat in a single team dashboard.
Displaying product catalogues and processing orders directly within the WhatsApp interface.
Using customer segmentation to send broadcast messages to specific groups.
Best For
Integrations
Pricing
Three paid tiers are available: PLUS (S$74.5/month), SCALE (S$149.5/month), and SUPREME (S$249.5/month). A 7-day free trial is available.
FAQ
It supports WhatsApp Business API, Instagram DMs, Facebook Messenger, Telegram, and website Live Chat.
Yes, a 7-day free trial is available to test the platform before purchasing a plan.
Whautomate does not charge a commission on messages; however, WhatsApp conversation fees are billed directly through Meta.
Yes, the platform features a no-code chatbot builder with predefined templates for common business tasks.
Source category: Customer Support
Source subcategory: AI Chatbot
