Web2Chat: AI Chatbot and Customer Support Software
Web2Chat helps small business support teams manage customer interactions through a unified inbox. It is designed for teams that need a combination of automated AI responses and manual ticketing.
At a glance
- Category
- Customer Support
- Best for
- Startups, Small business owners, Customer support teams, Businesses needing an AI chatbot
- Pricing
- Web2Chat offers a free plan and paid tiers including Growth ($19/month), Business ($49/month), and Enterprise ($99/month). Paid plans provide varying levels of AI message credits and training content limits.
- Key use cases
- Automating First-Line Support, Centralizing Customer Messages, Building a Self-Service Portal, Lead Capture
- Integrations
- WordPress, Slack, Calendly, Facebook, Instagram
- Official website
- web2chat.ai/
Web2Chat is a customer service platform designed for startups and small businesses to centralize their communication. It integrates a live chat widget, a ticketing system, and a knowledge base into a single interface, allowing teams to track customer journeys from multiple channels.
The platform features an AI assistant called Aura, built on ChatGPT technology. This assistant can be trained using text snippets, PDFs, and web pages to provide automated responses before handing the conversation over to a human agent.
Beyond chat, the software includes a CRM for organizing customer data and a News Center for publishing updates. It also supports multilingual interactions in over 45 languages to help businesses serving a global audience.
Buyers should consider their expected monthly traffic, as the free plan has a page view limit, and AI responses are managed through a credit system based on the selected pricing tier.
Key Features
A ChatGPT-powered chatbot that can be trained on custom text, PDFs, and website content to answer customer queries.
Tools to create, track, and prioritize support tickets for team members.
A centralized location to manage conversations from live chat, email, and other integrated channels.
A searchable help center where businesses can publish self-service articles and FAQs.
Tools to collect customer data, use custom attributes, and track interaction history.
Capabilities to provide customer support in more than 45 different languages.
Use Cases
Using the Aura AI chatbot to answer common questions based on uploaded company documentation.
Managing live chat and email interactions within a shared inbox to coordinate team responses.
Creating a searchable knowledge base and news center to help customers find answers independently.
Using the chat widget and email integration to collect and manage new customer leads.
Best For
Integrations
Pricing
Web2Chat offers a free plan and paid tiers including Growth ($19/month), Business ($49/month), and Enterprise ($99/month). Paid plans provide varying levels of AI message credits and training content limits.
FAQ
The AI assistant, Aura, can be trained using text snippets, uploaded PDFs, and web pages to provide responses based on your specific business content.
Yes, there is a free plan that includes the chat widget, shared inbox, and knowledge base, though it is limited to 250K page views.
Yes, paid plans include a specific number of message credits per month (e.g., 2,000 for Growth, 5,000 for Business) which are used when the AI responds to a message.
Source category: Customer Support
Source subcategory: AI Chatbot
