AI TOOL PROFILE
Web2Chat: AI Chatbot and Customer Support Software
- Customer Support
- AI Chatbot
- Startups
- Small business owners
- Customer support teams
- Businesses needing an AI chatbot
Pricing
Web2Chat offers a free plan and paid tiers including Growth ($19/month), Business ($49/month), and Enterprise ($99/month). Paid plans provide varying levels of AI message credits and training content limits.
At a glance
- Best for
- Startups, Small business owners, Customer support teams, Businesses needing an AI chatbot
- Key use cases
- Automating First-Line Support, Centralizing Customer Messages, Building a Self-Service Portal, Lead Capture
- Integrations
- WordPress, Slack, Calendly, Facebook, Instagram
- Official website
- Visit Web2Chat tools official website
How AI is used
Web2Chat is a customer service platform designed for startups and small businesses to centralize their communication. It integrates a live chat widget, a ticketing system, and a knowledge base into a single interface, allowing teams to track customer journeys from multiple channels.
The platform features an AI assistant called Aura, built on ChatGPT technology. This assistant can be trained using text snippets, PDFs, and web pages to provide automated responses before handing the conversation over to a human agent.
Beyond chat, the software includes a CRM for organizing customer data and a News Center for publishing updates. It also supports multilingual interactions in over 45 languages to help businesses serving a global audience.
Buyers should consider their expected monthly traffic, as the free plan has a page view limit, and AI responses are managed through a credit system based on the selected pricing tier.
Key Features
Aura AI Assistant
A ChatGPT-powered chatbot that can be trained on custom text, PDFs, and website content to answer customer queries.
Ticketing System
Tools to create, track, and prioritize support tickets for team members.
Omni-Channel Shared Inbox
A centralized location to manage conversations from live chat, email, and other integrated channels.
Knowledge Base
A searchable help center where businesses can publish self-service articles and FAQs.
Integrated CRM
Tools to collect customer data, use custom attributes, and track interaction history.
Multilingual Support
Capabilities to provide customer support in more than 45 different languages.
Use Cases
Automating First-Line Support
Using the Aura AI chatbot to answer common questions based on uploaded company documentation.
Centralizing Customer Messages
Managing live chat and email interactions within a shared inbox to coordinate team responses.
Building a Self-Service Portal
Creating a searchable knowledge base and news center to help customers find answers independently.
Lead Capture
Using the chat widget and email integration to collect and manage new customer leads.
Integrations
- WordPress
- Slack
- Calendly
- Telegram
FAQ
How does the AI training work in Web2Chat?
- The AI assistant, Aura, can be trained using text snippets, uploaded PDFs, and web pages to provide responses based on your specific business content.
Is there a free version of Web2Chat?
- Yes, there is a free plan that includes the chat widget, shared inbox, and knowledge base, though it is limited to 250K page views.
Do the paid plans have limits on AI responses?
- Yes, paid plans include a specific number of message credits per month (e.g., 2,000 for Growth, 5,000 for Business) which are used when the AI responds to a message.
Source category: Customer Support
Source subcategory: AI Chatbot
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