viavoo: Customer Feedback Analytics Software
viavoo helps brands consolidate customer feedback from various channels into one view. It is designed for teams that need to identify patterns across surveys, social media, and support conversations.
At a glance
- Category
- Data & Analytics
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Brand Managers, Customer Experience Leads
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Voice of Customer Analysis, Reputation Monitoring, Customer Conversation Review, CRM Workflow Support
- Official website
- viavoo.com
viavoo is a feedback analytics platform designed to centralize customer data from multiple sources. It uses AI to process text and identify topics, emotions, and trends, which may help business owners make decisions based on customer experience data.
The tool is geared toward brands and enterprises that handle text-based feedback. It gathers data from surveys, online reviews, emails, live chat, call transcripts, and social media platforms like Facebook and Instagram.
Beyond analysis, the platform includes data visualization tools and features designed to support CRM-driven conversational processes. Buyers should confirm if the tool's integration capabilities align with their specific CRM and communication software.
Key Features
Collects customer data from surveys, online reviews, emails, live chat, messaging, call transcripts, and social media.
Uses AI to identify emotions, topics, and trends within text-based customer feedback.
Provides visual representations of customer and product experience data.
Supports the automation of customer-facing conversational processes linked to CRM data.
Tracks feedback and mentions across platforms including Facebook, Instagram, and Twitter.
Use Cases
Analyzing survey responses to identify common customer pain points and product experience trends.
Gathering and analyzing online reviews and social media mentions to track brand sentiment.
Processing email, live chat, and call transcripts to understand recurring customer issues.
Using feedback insights to help automate specific conversational processes within a CRM.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
viavoo gathers data from surveys, online reviews, emails, live chat, messaging, call transcripts, and social media platforms.
The platform uses AI to analyze text and extract insights, specifically focusing on identifying emotions and recurring topics.
viavoo is targeted toward brands and companies of various sizes, from small businesses to large enterprises, that need comprehensive feedback analysis.
Source category: Data & Analytics
Source subcategory: Analytics & Reporting
