AI TOOL PROFILE
viavoo: Customer Feedback Analytics Software
- Data and Analytics
- Analytics and Reporting
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Brand Managers
- Customer Experience Leads
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Brand Managers, Customer Experience Leads
- Key use cases
- Voice of Customer Analysis, Reputation Monitoring, Customer Conversation Review, CRM Workflow Support
- Official website
- Visit viavoo official website
How AI is used
viavoo is a feedback analytics platform designed to centralize customer data from multiple sources. It uses AI to process text and identify topics, emotions, and trends, which may help business owners make decisions based on customer experience data.
The tool is geared toward brands and enterprises that handle text-based feedback. It gathers data from surveys, online reviews, emails, live chat, call transcripts, and social media platforms like Facebook and Instagram.
Beyond analysis, the platform includes data visualization tools and features designed to support CRM-driven conversational processes. Buyers should confirm if the tool's integration capabilities align with their specific CRM and communication software.
Key Features
Multi-source Feedback Gathering
Collects customer data from surveys, online reviews, emails, live chat, messaging, call transcripts, and social media.
AI Insight Extraction
Uses AI to identify emotions, topics, and trends within text-based customer feedback.
Data Visualization
Provides visual representations of customer and product experience data.
CRM Process Support
Supports the automation of customer-facing conversational processes linked to CRM data.
Social Media Monitoring
Tracks feedback and mentions across platforms including Facebook, Instagram, and Twitter.
Use Cases
Voice of Customer Analysis
Analyzing survey responses to identify common customer pain points and product experience trends.
Reputation Monitoring
Gathering and analyzing online reviews and social media mentions to track brand sentiment.
Customer Conversation Review
Processing email, live chat, and call transcripts to understand recurring customer issues.
CRM Workflow Support
Using feedback insights to help automate specific conversational processes within a CRM.
FAQ
What sources of feedback does viavoo analyze?
- viavoo gathers data from surveys, online reviews, emails, live chat, messaging, call transcripts, and social media platforms.
How does viavoo use AI in its platform?
- The platform uses AI to analyze text and extract insights, specifically focusing on identifying emotions and recurring topics.
Who is viavoo designed for?
- viavoo is targeted toward brands and companies of various sizes, from small businesses to large enterprises, that need comprehensive feedback analysis.
Source category: Data & Analytics
Source subcategory: Analytics & Reporting
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