AI TOOL PROFILE
Target Group: Digital Transformation and BPO Services
- Operations
- Digital Transformation Services
- Banks
- Financial services firms
- Public sector organizations
- Telecoms providers
- Utilities companies
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Banks, Financial services firms, Public sector organizations, Telecoms providers, Utilities companies
- Key use cases
- Mortgage Portfolio Management, Payment Collections, Regulated Lender of Record, Device Finance Servicing
- Official website
- Visit target group official website
How AI is used
Target Group is a business process outsourcing (BPO) and digital transformation provider. It combines regulated financial services with technical capabilities, supported by its parent company, Tech Mahindra, to help organizations manage back-office operations and customer journeys.
The service is designed for banks, financial services firms, and public sector entities. It supports activities including loan origination, mortgage servicing, financial crime screening, and investment administration.
Beyond outsourcing, the company provides tools such as the Mortgage Hub, which is designed to help lenders and brokers generate Decisions in Principle. They also use RPA and AI to support the management of legacy systems and data strategy.
Buyers should confirm whether the scale of these services aligns with their organizational size, as the provided evidence indicates a focus on enterprise-level clients and large-scale institutional operations.
Key Features
Loan and Mortgage Servicing
Supports the management of loan originations and mortgage servicing.
Financial Crime Screening
Supports transaction monitoring and screening to identify financial crime.
Automation and RPA
Uses Robotic Process Automation to support business process workflows.
Investment Administration
Provides administration for investments and transfer agency services.
Contact Centre as a Service
Provides outsourced customer service and contact center operations.
Data Migration
Supports the movement of data from legacy systems to new platforms.
Mortgage Hub
A software platform designed to deliver Decisions in Principle for mortgage applications.
Use Cases
Mortgage Portfolio Management
Supporting the migration and administration of residential mortgage portfolios.
Payment Collections
Managing direct debit payments and collections and arrears servicing.
Regulated Lender of Record
Using FCA-regulated permissions to assume regulated responsibility for loans and mortgages.
Device Finance Servicing
Supporting consumer lending and administration for mobile device finance.
FAQ
What does Target Group do?
- Target Group provides Business Process Outsourcing (BPO) and digital transformation services, specializing in lending, investments, and payment collections for regulated industries.
Is Target Group regulated?
- Yes, Target Group is an FCA-regulated provider, which allows them to act as a Lender of Record for certain financial products.
Who is the ideal buyer for Target Group?
- The service is designed for enterprise-level organizations, including banks, public sector bodies, and large utilities or telecoms companies.
Source category: Operations
Source subcategory: Digital Transformation Services
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