Talisma Review: Customer Experience and CRM Software
Talisma helps businesses manage customer journeys through AI-driven CRM and engagement tools. It is designed for organizations in retail, banking, and education that need a unified inbox and social media scheduling.
At a glance
- Category
- Customer Support
- Best for
- Small and mid-market companies, Educational institutions, Retailers, Financial service providers
- Pricing
- Engage AI starts at ₹999 per month, with a yearly option at ₹9990. Additional users are priced at ₹399 each. A 30-day free trial is available.
- Key use cases
- Social Media Management, Student Journey Management, Banking Customer Experience, Retail Engagement
- Integrations
- CRM integration
- Official website
- talisma.com
Talisma is a customer experience management platform that combines CRM capabilities with AI-driven engagement tools. The software is designed to help businesses manage interactions across multiple channels, including social media, voice calls, and chat.
Key Features
Centralizes messages and comments from multiple platforms into one dashboard.
Supports the creation, editing, and scheduling of social media posts using AI.
Provides rule-based workflows to manage customer lifecycles across different communication channels.
Offers AI-powered chatbots and assistants for WhatsApp, Facebook, and voice calls.
Includes custom dashboards and real time data to track post and page performance.
Allows organizations to customize the interface to align with their brand identity.
Use Cases
Using a centralized dashboard to schedule content and respond to inquiries across Instagram, LinkedIn, and X.
Supporting educational institutions in managing student pathways from admissions through graduation.
Implementing personalized banking journeys and real time assistance for financial services users.
Managing customer relationships and providing conversational support across multiple retail touchpoints.
Best For
Integrations
Pricing
Engage AI starts at ₹999 per month, with a yearly option at ₹9990. Additional users are priced at ₹399 each. A 30-day free trial is available.
FAQ
Engage AI is a social media automation tool that provides a unified inbox, content scheduling, and AI-powered content generation.
Yes, Talisma offers a 30-day free trial for the Engage AI platform.
It is designed for companies and schools, with specific solutions for banking, retail, hospitality, and education.
Source category: Customer Support
Source subcategory: CRM
