AI TOOL PROFILE
Support Oasis: AI Agent Helpdesk Software
- Customer Support
- AI Agent Platform
- Small businesses
- Customer support teams
- Teams needing AI-assisted ticketing
Pricing
A free 14-day trial is available, and no credit card is required. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small businesses, Customer support teams, Teams needing AI-assisted ticketing
- Key use cases
- Automating Routine Tickets, Drafting Support Replies, Omnichannel Ticket Management, Summarizing Long Conversations
- Official website
- Visit Support Oasis official website
How AI is used
Support Oasis is an AI-native helpdesk platform designed to support the initial stages of customer service. It uses AI Agents to handle tickets via email, live chat, and voice, with the ability to hand off complex issues to human agents.
The tool is built for small businesses and customer support teams that need a unified workspace to manage omnichannel communications. It includes features such as shared inboxes and SLAs to help teams organize their ticketing workflows.
Buyers should note that while the platform supports multiple channels, SMS and WhatsApp support are listed as expanding. It is designed for those who want to integrate AI into their support process while maintaining human oversight.
Key Features
AI Agents
Automated agents that handle email, live chat, and voice inquiries using source-backed answers.
AI Copilot
A tool that drafts replies and summarizes conversation threads for human agents.
Source-Backed Answers
AI responses that cite specific documentation and articles used to generate the answer.
Unified Workspace
A single inbox for multiple channels with defined roles, views, and SLAs.
No-Code Workflows
Workflows designed to manage ticket resolution without requiring programming.
Use Cases
Automating Routine Tickets
Using AI Agents to handle common customer questions using company documentation.
Drafting Support Replies
Using the AI Copilot to create response drafts for human agents to review and send.
Omnichannel Ticket Management
Managing support requests from email, chat, and voice in one shared workspace.
Summarizing Long Conversations
Using AI to summarize lengthy customer threads to provide context for human agents.
FAQ
What is Support Oasis?
- Support Oasis is an AI-native helpdesk platform that uses AI Agents and an AI Copilot to automate and assist in resolving customer support tickets.
Can I try Support Oasis for free?
- Yes, the platform offers a free 14-day trial, and no credit card is required to sign up.
Which channels does Support Oasis support?
- It handles email, live chat, and voice, with SMS and WhatsApp support described as expanding.
How does the AI ensure answer accuracy?
- The AI Agents provide source-backed answers that cite the exact documentation and articles used to generate the response.
Source category: Customer Support
Source subcategory: AI Agent Platform
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