Support Oasis: AI Agent Helpdesk Software
Support Oasis helps small businesses and support teams manage customer inquiries using AI automation. It is designed for teams looking to reduce manual ticket handling through source-backed automated responses.
At a glance
- Category
- Customer Support
- Best for
- Small businesses, Customer support teams, Teams needing AI-assisted ticketing
- Pricing
- A free 14-day trial is available, and no credit card is required. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Automating Routine Tickets, Drafting Support Replies, Omnichannel Ticket Management, Summarizing Long Conversations
- Official website
- supportoasis.com
Support Oasis is an AI-native helpdesk platform designed to support the initial stages of customer service. It uses AI Agents to handle tickets via email, live chat, and voice, with the ability to hand off complex issues to human agents.
The tool is built for small businesses and customer support teams that need a unified workspace to manage omnichannel communications. It includes features such as shared inboxes and SLAs to help teams organize their ticketing workflows.
Buyers should note that while the platform supports multiple channels, SMS and WhatsApp support are listed as expanding. It is designed for those who want to integrate AI into their support process while maintaining human oversight.
Key Features
Automated agents that handle email, live chat, and voice inquiries using source-backed answers.
A tool that drafts replies and summarizes conversation threads for human agents.
AI responses that cite specific documentation and articles used to generate the answer.
A single inbox for multiple channels with defined roles, views, and SLAs.
Workflows designed to manage ticket resolution without requiring programming.
Use Cases
Using AI Agents to handle common customer questions using company documentation.
Using the AI Copilot to create response drafts for human agents to review and send.
Managing support requests from email, chat, and voice in one shared workspace.
Using AI to summarize lengthy customer threads to provide context for human agents.
Best For
Pricing
A free 14-day trial is available, and no credit card is required. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Support Oasis is an AI-native helpdesk platform that uses AI Agents and an AI Copilot to automate and assist in resolving customer support tickets.
Yes, the platform offers a free 14-day trial, and no credit card is required to sign up.
It handles email, live chat, and voice, with SMS and WhatsApp support described as expanding.
The AI Agents provide source-backed answers that cite the exact documentation and articles used to generate the response.
Source category: Customer Support
Source subcategory: AI Agent Platform
