{"best_for":["Small businesses","Customer support teams","Teams needing AI-assisted ticketing"],"citation":{"dataset":"aitoolsforbusiness-agent-tool-export","directory_tool_url":"https://aitoolsforbusiness.ai/support-oasis","json_profile_url":"https://aitoolsforbusiness.ai/data/tools/support-oasis.json","markdown_profile_url":"https://aitoolsforbusiness.ai/data/markdown/tools-md-042.json","schema_version":"1.4.0","suggested_citation_label":"AI Tools for Business: Support Oasis (https://aitoolsforbusiness.ai/support-oasis)"},"features":["AI Agents: Automated agents that handle email, live chat, and voice inquiries using source-backed answers.","AI Copilot: A tool that drafts replies and summarizes conversation threads for human agents.","Source-Backed Answers: AI responses that cite specific documentation and articles used to generate the answer.","Unified Workspace: A single inbox for multiple channels with defined roles, views, and SLAs.","No-Code Workflows: Workflows designed to manage ticket resolution without requiring programming."],"freshness_status":"fresh","name":"Support Oasis","pricing_note":"A free 14-day trial is available, and no credit card is required. Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.","pricing_url":"https://www.supportoasis.com/pricing","primary_category":"Customer Support","profile_last_verified":"2026-06-07T19:30:20.826Z","secondary_categories":[],"short_description":"Support Oasis is an AI-first helpdesk that uses AI Agents and a Copilot to help automate customer support tickets across multiple channels.","slug":"support-oasis","sponsorship_status":"none","url":"https://aitoolsforbusiness.ai/support-oasis","use_cases":["Automating Routine Tickets: Using AI Agents to handle common customer questions using company documentation.","Drafting Support Replies: Using the AI Copilot to create response drafts for human agents to review and send.","Omnichannel Ticket Management: Managing support requests from email, chat, and voice in one shared workspace.","Summarizing Long Conversations: Using AI to summarize lengthy customer threads to provide context for human agents."],"website_url":"https://supportoasis.com/"}