AI TOOL PROFILE
Born Digital: AI Agent and Digital Human Platform
- Productivity
- AI Agent Platform
- Small Businesses
- Mid-Market Companies
- Enterprise Companies
- Customer service departments
- Operations managers
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
At a glance
- Best for
- Small Businesses, Mid-Market Companies, Enterprise Companies, Customer service departments, Operations managers
- Key use cases
- Customer Self-Service, Outbound Call Automation, Back-Office Admin Support, Interaction Analysis
- Integrations
- Cisco, Avaya, Vonage, Microsoft Dynamics, Salesforce
- Official website
- Visit born digital official website
How AI is used
Born Digital is an AI agent platform designed to automate business processes through conversational AI and digital humans. The software allows companies to deploy AI assistants that can interact via voice, chat, and email, providing a human-like interface for customer interactions.
It is designed for businesses, including those in sectors like finance, healthcare, and telecom, that handle high volumes of customer interactions. The platform includes tools for frontend interaction via digital avatars and backend automation to handle data and requests.
Beyond AI agents, the platform includes analytics tools to monitor customer sentiment and interaction reasons, which may help managers identify where processes need improvement.
Buyers should confirm if the no-code building tools meet their specific workflow requirements and verify the terms for on-premise installation if a cloud environment is not used.
Key Features
Digital Humans
Configurable AI avatars that provide a human-like face and voice for customer interactions across various channels.
No-Code Agent Builder
A modular studio that supports designing, testing, and launching AI agents without writing code.
Omnichannel Deployment
Supports interactions across web chat, voice/IVR, SMS, WhatsApp, Messenger, and email.
Customer Insight Analytics
Transcribes and tags interactions to help identify customer dissatisfaction, sentiment, and interaction reasons.
Multilingual Support
Designed to communicate and analyze interactions in all languages.
Contact Center Integration
Connects with existing communication infrastructure to support frontline process automation.
Use Cases
Customer Self-Service
Supporting automated requests such as loan applications, payment management, or card reporting.
Outbound Call Automation
Managing proactive follow-ups with leads and payment reminders via voice AI.
Back-Office Admin Support
Using AI agents to read, classify, and respond to incoming emails and documents.
Interaction Analysis
Using analytics to identify churn risks and monitor call script adherence for agent coaching.
Integrations
- Cisco
- Avaya
- Vonage
- Microsoft Dynamics
- Salesforce
- Hubspot
- SAP
- Facebook Messenger
- iMessage
- Viber
- Microsoft Teams
FAQ
What is the difference between a Born Digital AI avatar and an AI agent?
- An AI agent handles backend tasks like data retrieval and processing, while the AI avatar serves as the visible, human-like interface that communicates with the user.
Does Born Digital support multiple languages?
- Yes, the platform is multilingual and supports all languages for both the conversational agents and the analytics tools.
Can Born Digital be installed on a company's own servers?
- Yes, on-premise installation is possible, although the company generally prefers deploying on cloud platforms like Microsoft Azure.
Source category: Productivity
Source subcategory: AI Agent Platform
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