Subflow: Patient Engagement Software
Subflow helps medical practices and healthcare organizations manage patient communication and follow-ups. It is designed for teams looking to automate patient outreach without requiring patients to use a separate app.
At a glance
- Category
- Healthcare
- Best for
- Ambulatory Surgery Centers (ASCs), Physical therapy clinics, Specialty medical practices, Value-based care organizations
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
- Key use cases
- Automating Patient Follow-ups, Managing Referrals, Reducing No-Shows, Digital Intake and Feedback
- Integrations
- Electronic Health Records (EHR)
- Official website
- subflow.com
Subflow is a communication platform designed for healthcare providers, including ASCs and physical therapy clinics. It focuses on the care gap between visits by automating follow-ups and delivering digital resources through text, email, and chat.
The tool is designed for clinical teams who need to monitor patient adherence and prioritize high-risk cases using data-driven insights. It integrates with Electronic Health Records (EHR) to trigger messages based on specific clinical events, such as new referrals or upcoming surgeries.
Buyers should confirm how the platform's AI recommendations and risk assessments align with their specific clinical protocols and how the EHR integration fits into their current IT infrastructure.
Key Features
Supports two-way text messaging, email, chat, and telehealth video calls to engage patients.
Analyzes patient interaction data to help care teams prioritize high-risk cases.
Connects with Electronic Health Records to trigger automated interactions based on patient events.
Supports sending digital forms, recovery guides, and educational videos that patients can access without a portal login.
Maintains security standards and performs regular audits using Drata to protect patient data.
Provides dashboards to track patient engagement and behavioral data.
Use Cases
Sending personalized messages and educational resources automatically after a visit to support patient adherence.
Tracking and following up with referred patients to support higher conversion rates.
Using personalized appointment reminders to help ensure patients arrive on time.
Collecting patient data and feedback through digital forms to help reduce call volume.
Best For
Integrations
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website.
FAQ
Subflow delivers digital instructions and resources via text and email, so patients do not need to download a separate app or use a portal login.
Yes, the platform is HIPAA-compliant and uses Drata for security measures, regular audits, and compliance documentation.
Subflow includes AI Recommendations to help providers prioritize high-risk cases and AI Risk Assessments based on patient interaction data.
Source category: Healthcare
Source subcategory: Healthcare Communication Platform
