Stratifyd: Experience Analytics Platform
Stratifyd helps business analysts and data scientists unify fragmented customer interaction data. It is designed for organizations that need to track sentiment and experience trends across multiple channels.
At a glance
- Category
- Data & Analytics
- Best for
- Enterprise companies, Startups, Business analysts, Data scientists, Healthcare and pharma organizations
- Pricing
- Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. A version called Stratifyd Signals is available for businesses seeking focused data sets.
- Key use cases
- Contact center optimization, Brand perception monitoring, Product innovation, Employee sentiment analysis, Medical affairs data unification
- Official website
- stratifyd.com
Stratifyd is an experience analytics platform designed to aggregate structured and unstructured data into a single view. It uses a proprietary AI engine to analyze voice-of-customer data, such as call transcripts, chat logs, and social media, to identify themes and behavioral patterns.
The tool serves enterprise companies, startups, and medical organizations. It helps teams reduce manual data categorization by providing insights into customer journeys and brand perception in near real time.
Beyond customer data, the platform includes capabilities for tracking employee satisfaction and specialized medical affairs analytics for healthcare and pharma firms. The platform provides dashboard visualizations and flexible reporting to help teams identify urgent issues.
Buyers should confirm if their technical team can support the integration of their specific data sources and determine whether the full platform or the more focused Stratifyd Signals version fits their current CX maturity level.
Key Features
Analyzes call and chat transcripts to help identify performance issues or compliance risks.
Monitors brand perception and customer sentiment across different distribution channels and social media.
Combines structured and unstructured data from sources like CRM tools, surveys, and call logs into a single view.
Supports the visualization of customer interactions to help identify friction points across channels.
Analyzes employee survey data and sentiment to help identify operational inefficiencies.
Tools for pharma and healthcare to analyze patient-related data from MSL engagements and drug reviews.
Provides reporting tools to highlight themes and trends for business users.
Use Cases
Analyzing call transcripts to identify reasons for repeat contacts and help refine agent coaching.
Tracking social media and reseller feedback to see if brand identity is being conveyed correctly.
Using omnichannel insights to identify unmet consumer needs and inform go-to-market strategies.
Segmenting pulse survey results by department or region to identify where management training may be needed.
Combining advisory board notes and patient reviews to create a centralized view of treatment performance.
Best For
Pricing
Pricing was not clearly available from the provided evidence. Buyers should confirm current pricing on the vendor website. A version called Stratifyd Signals is available for businesses seeking focused data sets.
FAQ
Stratifyd aggregates structured and unstructured data from sources like call logs and social media to provide a single view of customer and employee experiences using AI.
It is designed for business analysts and data scientists at companies including those in healthcare and pharma.
Yes, Stratifyd Signals is a version designed for businesses seeking to improve their CX maturity using focused data sets.
Source category: Data & Analytics
Source subcategory: Analytics & Reporting
